TMCnet News
Red Box Announces Voice Data Controller on the Salesforce AppExchange, the World's Leading Enterprise Apps MarketplaceLONDON, Aug. 21, 2018 /PRNewswire/ -- Red Box customers can now benefit from application that enables the import into Salesforce of audio and transcripts of enterprise-wide voice conversations (Logo: https://mma.prnewswire.com/media/728408/Red_Box_logo.jpg ) Red Box today announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Underpinned by Red Box's secure and resilient voice capture solution, Voice Data Controller enables customer to: - Align calls to Salesforce contacts, accounts and leads Built on the Salesforce Platform, Voice Data Controller is currently available on the AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcrmWUAR Voice Data Controller The Voice Data Controller supports automatic assignment of calls and transcripts to a lead, account or contact record and users can then search and replay. In additio, the rich metadata fields can be used for analysis using native Salesforce reports and dashboards Comments on the News "We are happy to welcome Red Box onto the AppExchange, as they provide customers with an exciting new way to gain visibility of customer voice interactions in a central location," said Mike Wolff, SVP, ISV Sales, Salesforce. "The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success." About Salesforce AppExchange Additional Resources Like Salesforce on Facebook: https://www.facebook.com/salesforce Follow Salesforce on Twitter: https://twitter.com/salesforce Follow Red Box on Twitter: https://twitter.com/redboxrecorders Become a fan of Red Box https://www.facebook.com/redboxvoice/ Red Box on LinkedIn: https://www.linkedin.com/company/red-box-recorders/ Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc. About Red Box Working with our global reseller channel, we are trusted by leading organisations across financial, contact centre, government and public safety sectors (including six of the world's top banks, 85% of global interdealer brokers, 1,700 call centres and over 70% of UK police forces) and we capture and secure millions of calls daily for over 3,000 customers around the world. For more information visit http://www.redboxvoice.com Red Box is also exhibiting at Dreamforce 2018 in San Francisco, 25-28 September, booth 1829. SOURCE Red Box |