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ACT-IAC Issues Customer Experience Playbook to Transform Service DeliveryFAIRFAX, Va., Aug. 2, 2018 /PRNewswire/ -- The American Council for Technology and Industry Advisory Council (ACT-IAC) announces the release of the Customer Experience (CX) Playbook: Guide to Transform Service Delivery. Citizens expect high quality services from the Federal government and every survey indicates that the government is not meeting those expectations. Improving customer experience to citizens is one of the priorities in the President's Management Agenda. The ACT-IAC playbook provides government agencies with the best practices and information needed to implement an improved customer experience program. Developed by a working group of executives from government and industry with expertise in customer experience, the playbook addresses a number of topics such as:
Download the CX Playbook at https://www.actiac.org/act-iac-customer-experience-playbook-guide-transform-service-delivery American Council for Technology-Industry Advisory Council (ACT-IAC) The American Council for Technology and Industry Advisory Council (ACT-IAC) is a non-profit educational organization established to improve government's service delivery and operational performance through the effective and innovative application of technology. ACT-IAC provides a unique, objective and trusted collaborative forum where government and industry executives are working as partners to address critical issues, apply best practices and pioneer innovative solutions. ACT-IAC also provides high-quality learning and educational opportunities to improve.
View original content with multimedia:http://www.prnewswire.com/news-releases/act-iac-issues-customer-experience-playbook-to-transform-service-delivery-300691294.html SOURCE The American Council for Technology - Industry Advisory Council (ACT-IAC) |