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Mitel Announces New Integration with Google Cloud Contact Center AIMitel’s solution gives Google Cloud customers the ability to deliver more intelligent and insightful customer experiences SAN FRANCISCO, July 24, 2018 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, today announced an integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centers. Contact Center AI is a simple, secure, and flexible solution that allows enterprises with limited machine learning expertise to deploy AI in their contact centers. The solution integrates with partners like Mitel that customers already work with for easy integration into their systems. Key features of Mitel’s integration with Contact Center AI include a combination of capabilities that businesses of any size can use to offer smarter, more personalized interactions, and ultimately a more intelligent customer experience.
“Contact Center AI empowers enterprises to use AI to complement and enhance their contact centers,” said Rajen Sheth, Director of Product Management. “Google Cloud’s goal is to make it as easy as possible for our customers to use AI for contact centers through our relationships with key partners like Mitel.” Over 25,000 organizations rely on Mitel contact center solutions as the backbone for their customer engagements. The introduction of Mitel CloudLink across the portfolio further enables customers to use existing assets to access emerging technologies like AI and other advanced applications. Learn more about Mitel’s integration with Google Cloud Contact Center AI. About Mitel Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners. Contact Information
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