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WorkWave Powers Customer-First Strategy with Smart and Efficient Route Planning SolutionsHOLMDEL, N.J., July 17, 2018 /PRNewswire/ -- WorkWave®, a leading provider of cloud-based software solutions for the field service, last mile delivery and logistics industries, published today a customer case study showcasing how its WorkWave Route Manager software solution powered the launch of Milkman, a consumer-centric, last-mile delivery service transporting goods through the city streets of Milan, Rome and Bologna. Through WorkWave's routing APIs, Milkman is able to streamline deliveries, reduce time consuming and costly errors, and ultimately provide customers with the transparency and flexibility that they demand. Milkman enables e-commerce companies to provide more robust delivery service options to their customers during and post check-out, allowing for time slot selection, real-time delivery updates and delivery location options. Its founder, Antonio Perini, launched the business knowing that route planning software would run the core of its business operations. Milkman is able to increase conversion rates, exceed customer expectations, and ensure on-time arrivals by leveraging WorkWave's world-class routing technology. By using WorkWave Route Manager, Milkman achieved:
Both the algorithm and flexible APIs of Route Manager's cloud-based routing application allow Milkman to leverage real-time data that provides its customers with exceptional service and convenient, reliable deliveries. Paired with Milkman's mobile app, customers have the ability to confirm driver arrival time, as well as make any necessary changes, right through the platform. "By utilizing WorkWave Route Manager, our customers are able to help keep their customers happy and coming back for more. It works hard behind the scenes to plan routes, leverage real-time GPS positioning to trigger alerts, provide continuous communication on driver ETA, and present the customer with the option to reschedule if the delivery time no longer is convenient," said Antonio Perini, founder of Milkman. "It has enabled our business to provide white glove service, save time and money and keep up with changing consumer demands." "Our work with Milkman showcases how impactful route planning software can be to a business looking to greatly increase its customer service levels," says Mike Profit, Chief Product and Service Officer at WorkWave. "Providing customers with flexibility and control over their deliveries not only leads to higher customer satisfaction, but with Route Manager, can also save a company time and money with optimized and efficient route planning." For the full case study, please click here. To learn more about how Milkman is using WorkWave's solutions, please register for the upcoming webinar Route Plans - The Secret Weapon to Your Operations Success, being held on August 7, 2018. For more information on WorkWave Route Manager, please visit our website. About WorkWave About IFS About Milkman
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