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Nuance Drives Innovation at Czech Republic's Largest Bank, Ceská sporitelna; Voice Biometrics to Improve Customer Experience and Boost SecurityBURLINGTON, Mass., June 18, 2018 (GLOBE NEWSWIRE) -- Nuance Communications, Inc. today announced that Ceská sporitelna – the Czech Republic’s largest bank and owned by Erste Bank Group AG – is the first in the country to make mobile banking easier and safer by leveraging Nuance’s voice biometric technology. The project is part of Ceská sporitelna’s recently announced digital banking strategy that enables customers to authenticate themselves by voice when calling their bank. Ceská sporitelna has deployed Nuance Security Suite voice biometrics technology, which enables customers to simply speak in order to verify their identity with contact center agents. Instead of remembering answers to security questions, PINs or passwords, customers are authenticated through the course of natural conversation with a contact center agent. Nuance’s voice biometrics technology works in the background to measure physical and behavioural characteristics of callers’ voices, matching each legitimate customer with their unique voiceprint to confirm their identity. “Ceská sporitelna is the first Czech Bank to use voice biometrics in its contact center. The technology takes the hassle ou of authentication. It’ll be faster, safer and easier for customers compared to having to remember lots of different passwords. It also means our colleagues can focus on helping customers with their banking needs instead of dealing with password resets,” said Bohuslav Hruša, Digital Infrastructure Expert at Ceská. “We have seen a dramatic increase in consumers using voice biometrics around the world. In 2017, the number of enrolled voiceprints doubled to 300 million and biometric technology successfully complete more than five billion transactions,” said Brett Beranek, General Manager, Security, Nuance Communications at Nuance. “We are pleased to support Ceská sporitelna on its digital transformation journey by deploying voice biometrics to improve the customer experience and fight fraud, while at the same time driving down contact center costs.” Ceská sporitelnais is the first bank in the Czech Republic to join the growing list of leading enterprises successfully leveraging Nuance’s biometric solutions. Customers from a diverse set of industries are already enjoying rapid, widespread, customer adoption of the technology. The Australian Taxation Office, ICICI Bank, Santander, TalkTalk and Vodafone Turkey are among the organizations that have each enrolled more than one million voiceprints in their deployment of Nuance’s Security Suite, to easily authenticate customers and prevent fraudsters from gaining illegal access to customer accounts or information. For more information about the Nuance Security Suite, go here. About Nuance Communications, Inc. Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners. Contact Information For US Press For EMEA Press |