[June 07, 2018] |
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NICE Presents Accolades to EMEA Customers for Cutting Edge Innovation
NICE (Nasdaq: NICE) today revealed the winners of its 2018 EMEA
CX Excellence Awards which were presented at Interactions (News - Alert) EMEA held in
the UK on June 5-6. The winners were given the accolades for exhibiting
unprecedented increases in customer experience, improved business
performance and an empowered, engaged workforce by harnessing NICE
solutions in novel ways.
The award winners were selected across six categories:
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Business Impact Excellence: for implementing programs that
deliver measurable improvements supporting their business goals, in
particular around operational efficiency and/or revenue generation.
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Sky won the award for leveraging NICE Robotic Automation to
drive up efficiency and boost customer experience while fostering
trust amongst its customers.
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Employee Engagement Excellence: for utilizing NICE WFO
solutions to successfully engage and motivate their workforce via
notable changes in agent absenteeism, attrition and agent utilization.
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Legal & General has been given this award for improving
employee engagement, aligning the organization on shifts and
holidays, driving up adherence and ensuring more effective
forecasting and scheduling, all of which delivered significant
annual cost savings.
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Customer Experience Excellence: recognizes customers who have
taken steps to improve their customer experience resulting in
improvements in first call resolution, service level or Net Promoter
Score (NPS).
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NewDay took the accolade for building programs that more
comprehensively measure associates, deliver insights to retail
clients that help them better understand and improve their own
processes as well as ensure faster customer resolution.
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Cloud Excellence: celebrates customers for successfully
harnessing cloud-based technology to achieve business goals,
demonstrating business impact, cost reductions and best practices,
including efficiency of roll-out and solution adoption.
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TechStyle won this award for transforming customer
experience using NICE inContact CXone by closely aligning their
workforce optimization with routing of agent-assisted and
self-service customer interactions, including AI chatbot
functionality that delivered 24/7 availability to self-service
chat. As a result, TechStyle saw a significant jump in customer
satisfaction as well as cost savings.
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Analytics Excellence: rewards customers who have successfully
leveraged analytics and achieved high user adoption rates as well as
tangible business results.
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Bumicom received this accolade for implementing NICE
Nexidia (News - Alert) Analytics solutions, supported by Managed Services, that
have led to significant business returns for multiple customers in
the Netherlands.
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Rookie of the Year: is given to customers for excelling in
communication and partnership as well as implementing best practices
including efficiency of roll-out, product/solution adoption as well as
training of agents and supervisory staff.
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ABN AMRO was presented this accolade for harnessing Nexidia
Interaction Analytics to derive insights that improved the
customer journey and ensured cost efficiency.
John O'Hara, President of NICE EMEA said: "We're excited
to present awards for the second year to unique companies who have shown
exceptional innovation, leadership and initiative in delivering results
that make a real difference to their customers, employees and partners,
while also contributing to their company's bottom line. NICE is proud to
contribute to the success of its customers via our innovative offering
and pleased to honor them by way of these awards. Thanks to the winners
for sharing their journeys at Interactions EMEA 2018."
About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and
on-premises enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that term
is defined in the Private Securities Litigation Reform Act of 1995. Such
forward-looking statements, including the statements by Mr. O'Hara, are
based on the current beliefs, expectations and assumptions of the
management of NICE Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as believe,
expect, may, will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of the
Company to differ materially from those described herein, including but
not limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition; competition;
changes in technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies
and personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products. For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the Securities and Exchange Commission,
including the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date of
this press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180607005427/en/
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