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Millennials are Better Prepared for Retirement than Their Parents, J.D. Power Finds
[May 24, 2018]

Millennials are Better Prepared for Retirement than Their Parents, J.D. Power Finds


COSTA MESA, Calif., May 24, 2018 /PRNewswire/ -- "Best prepared for retirement." That's not a superlative one might expect to describe Millennials,1 but according to the J.D. Power 2018 Group Retirement Satisfaction Study,SM released today, it's true. Millennials are most likely of all demographic groups to have set specific retirement goals and have the highest amount of savings—relative to age—in group retirement plans.

J.D. Power corporate logo. (PRNewsFoto/J.D. Power)

The inaugural study evaluates participant satisfaction with providers of group retirement plans, such as 401(k)s, based on six factors: interaction across live and digital channels; investment and service offerings; fees and expenses; plan features; information resources; and communications. Plan providers are ranked in three categories based on their overall mix of business in terms of average plan size.

"The fact that many in the youngest generation of plan participants are actively preparing for retirement now sends a clear message to providers," said Mike Foy, Senior Director of the Wealth Management Practice at J.D. Power. "They need to be focused on upping their game on their digital and mobile offerings to meet the expectations of this digitally engaged customer segment, not only to help differentiate themselves with plan sponsors who make provider selection decisions on behalf of the employees, but to position themselves to benefit from rollover events when employees eventually leave their jobs. With roughly $5.3 trillion in wealth currently sitting in 401(k) plans, getting the group plan participant satisfaction formula right now is crucial for the future of the wealth management industry."

Following are some key findings of the 2018 study:

  • Yes, Millennials are most prepared for retirement: Among all generations of group retirement plan members, 51% of Millennials have set specific retirement goals, compared with just 44% among both Gen X and Boomer participants. Of the 51% of Millennials who have set goals, 83% say they believe they are on track to meet them.
  • Boomers missing the mark: Nearly two-thirds (61%) of Millennials have at least $25,000 in total retirement savings, and 27% of them have more than $100,000, with an average of 30-35 years before retirement. By contrast, 75% of Boomers have more than $100,000 in savings with an average of just three years until retirement age. The average Boomer will hit age 65 with just 3.4 years of current income saved, far short of the 10 years some experts recommend.
  • Just one-fifth of 401(k) participants plan to roll over to current plan providers: While there is an enormous "money in motion" opportunity looming, just 20% of current group plan participants say they "definitely will" roll over those assets to their current plan provider in the future. However, when plan participants are digitally engaged, aware of guidance and education resources, and experience transparency around fees, the likelihood that they will roll over their assets to their group plan provider increases to 48%.

Study Rankings

Charles Schwab ranks highest in group retirement plan satisfaction in the large plan segment (824). Nationwide ranks highest in the mixed plan segment (770) and PNC Retirement Solutions ranks highest in the small plan segment (806).

The 2018 study is based on responses from more than 9,500 group retirement plan members. The study was fielded in February-March 2018.

For more information about the 2018 Group Retirement Plan Satisfaction Study, visit
http://www.jdpower.com/resource/us-group-retirement-satisfaction-study.

See the online press release at http://www.jdpower.com/pr-id/2018072.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.

Study Rankings





Overall Satisfaction Index Score Ranking




JDPower.com Power Circle Ratings™

(Based on a 1,000-point scale)





for Consumers:







Large Plan Segment






Charles Schwab

824




5

Bank of America Merrill Lynch

808




4

Vanguard

805




4

T. Rowe Price

791




3

Large Plan Segment Average

788




3

Fidelity Investments

787




3

Wells Fargo

776




2

Prudential Financial, Inc

774




2







Power Circle Ratings Legend






5 – Among the best






4 – Better than most






3 – About average






2 – The rest







 

Study Rankings

Overall Satisfaction Index Score Ranking




JDPower.com Power Circle Ratings™

(Based on a 1,000-point scale)





for Consumers:







Mixed Plan Segment






Nationwide

770




5

TIAA

764




4

Mixed Plan Segment Average

744




3

ICMA-RC

743




3

Voya Financial

735




2

Empower Retirement

734




2

Transamerica

730




2







Small Plan Segment






PNC Retirement Solutions

806




5

Securian Financial Group

782




4

American Funds

779




4

MetLife Resources

779




4

Alliance Benefit Group

776




4

OneAmerica

773




4

John Hancock Retirement Plan






       Services

765




4

Mutual America

763




4

The Standard

758




3

ADP Retirement Services

756




3

Small Plan Segment Average

751




3

Ascensus

748




3

AXA

745




3

MassMutual

745




3

CUNA Mutual Retirement Solutions

743




3

Principal Financial Group

742




3

Lincoln Financial Group

740




3

Newport Group

738




3

VALIC

722




2

Paychex, Inc

718




2







Power Circle Ratings Legend






5 – Among the best






4 – Better than most






3 – About average






2 – The rest






Media Relations Contacts
Geno Effler; Costa Mesa, Calif.; 714-621-6224; [email protected]
John Roderick; St. James, N.Y.; 631-584-2200; [email protected]

About J.D. Power and Advertising/Promotional Rules www.jdpower.com/about-us/press-release-info

1 J.D. Power defines generational groups as Pre-Boomers (born before 1946); Boomers (1946-1964); Gen X (1965-1976); and Gen Y (1977-1994); and Gen Z (1995-2004). Xennials (1978-1981) and Millennials (1982-1994) are subsets of Gen Y.

 

Cision View original content with multimedia:http://www.prnewswire.com/news-releases/millennials-are-better-prepared-for-retirement-than-their-parents-jd-power-finds-300654028.html

SOURCE J.D. Power


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