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Target Executive Tom Kadlec Among Others to Headline Inaugural Service Management World Keynote LineupCOLORADO SPRINGS, Colo., May 22, 2018 (GLOBE NEWSWIRE) -- HDI, the leading organization dedicated to elevating service and support across the enterprise, announces its keynote lineup for the inaugural Service Management World taking place October 15-17. Four noteworthy keynote speakers – including Tom Kadlec, Senior Vice President of Infrastructure & Operations, Target; Steve Cadigan, Co-Founder and Head of Digital Transformation, ISDI Digital University and former VP of Talent for LinkedIn & EA; Patrick Schwerdtfeger, Founder, Tech Mastery, Inc; and Robyn Banincasa, Founder, World Class Teams – will headline the much anticipated conference & expo, which will focus on today’s critical trends and the current needs of service management leaders. Service Management World, a New Conference for Service Management Professionals, will take place October 15–17, 2018 at the Omni Orlando Resort at ChampionsGate in Orlando, FL. For more information, please visit: smworld.com/ “Service Management World was created to address the rapid evolution and increasing importance of the service management industry,” said Joy Sobhani, Group Event Director, HDI. “We’re thrilled to be hosting each of these influential speakers to touch on their experiences in implementing a successful and modern enterprise service management strategy, from digital transformation to disruptive innovation.” The full 2018 keynote lineup includes: How Target Made Tech Simpler, Better and Faster for its “Guests” and Team Kadlec works as the Senior Vice President of Infrastructure & Operations at Target and has been at the heart of Target’s digital transformation since arriving at the U.S. retailer two years ago. After transitioning his team to a product culture and Agile/DevOps, he’s led a cross-IT effort to simplify and rewrite the company’s systems from the ground up and expose everything to an API. In his keynote address, Kadlec will discuss this Digital Transformation program by highlighting its scope and detailing the important role this program plays to empower a richer store team member and “guest” experience. Talent Strategy in the Digital Age Cadigan is the former VP of Talent at both LinkedIn & EA and the co-founder and Head of Digital Transformation at ISDI Digital University. He servesas an advisor to fast-growth tech companies like Twitter, Google, Cadence and GoPro in addition to large global companies such as CapitalOne, The BBC and Deloitte. At Index Ventures, he advises portfolio companies on best practices for a range of HR-related topics from the tactics of compensation and stock plans, to strategic issues of managing for hyper-growth and next generation leadership. Through this experience, Cadigan will share stories of competing for talent against formidable foes such as Google, Apple, Netflix and Facebook, with actionable insights you can apply to your own pursuit. Technology Trends and Disruptive Innovation Schwerdtfeger is a nationally recognized professional speaker best known for his tactical and energizing keynotes about technology and digital marketing. As the founder of Trend Mastery, Inc. and the author of Anarchy, Inc.: Profiting in a Decentralized World with Artificial Intelligence and Blockchain, he specializes in technology trends and will dissect disruptive innovation on the Service Management World keynote stage. Schwerdtfeger will leave attendees with a series of questions they can use to spot possible threats and opportunities within their business models. Leading Through Change Benincasa is the founder of World Class Teams, a world champion adventure racer, a CNN Hero, former corporate sales expert, and a full-time firefighter who advises organizations on building World Class Teams of their own. She is the author of the How Winning Works, a New York Times best-seller that serves as a resource for all business owners on approaching challenges with a team mentality. Sharing examples from the worlds of adventure racing and firefighting, Benincasa will offer easily applied leadership skills to help you shatter the norm, see challenges versus roadblocks and inspire your teammates to see a future full of possibilities. For more information about the Service Management World 2018 keynote lineup, please visit: SMWorld.com/Keynotes Service Management World 2018 Follow HDI on Social About HDI: Heather Donner |