TMCnet News
Nintex Study Identifies Broken IT Processes that Expose Companies to RiskBELLEVUE, Wash., May 15, 2018 /PRNewswire/ -- Nintex, the world's leader in intelligent process automation (IPA), reveals in its latest study the most broken processes in today's workplaces. IT troubleshooting processes are so ineffective that employees are foregoing IT policies, opting for unsanctioned personal devices or apps to provide a quick fix for unsolved IT tickets. The study, "Definitive Guide to Corporate America's Most Broken Processes," found that 62 percent of employees at U.S. companies with more than 1,000 employees observe broken IT processes within their organization. Line of business employees often feel theimpact of those broken processes first. More than half of respondents say their company's tech troubleshooting process lead them to take IT into their own hands. Activities related to IT identified as a broken process by respondents include:
"IT is instrumental to keeping businesses at the forefront of innovation and staying ahead of the competition," said Nintex CEO Eric Johnson. "The impact of fixing broken IT processes is immediate and allows IT departments to focus on what they do best." Johnson explains that IT is often bogged down with small troubleshooting tasks while still responsible for driving larger initiatives like digital transformation. Because they are so busy, IT struggles to help resolve employees' technology issues, stalling productivity and driving end users to unsanctioned tools as a result. The newest data shows that when organizations realize the value of streamlining everyday IT processes, they can see a significant rise in compliance and employee satisfaction. The top five most broken processes identified by the Nintex study include: 1) Technology troubleshooting Learn more by downloading the "Definitive Guide to Corporate America's Most Broken Processes" at https://info.nintex.com/CNT-CORP-AMBPS-0118_Registration.html. Media Contact About Nintex Study Methodology
View original content with multimedia:http://www.prnewswire.com/news-releases/nintex-study-identifies-broken-it-processes-that-expose-companies-to-risk-300647199.html SOURCE Nintex |