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Genesys Celebrates the Best in Customer Innovation at CX18 Customer Experience ConferenceNASHVILLE, Tenn., May 1, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has announced the winners of its 13th annual Genesys Customer Innovation Awards on the opening day of CX18, the industry's premier customer engagement event, which runs May 1-4 in Nashville, Tennessee. The Genesys Customer Innovation Awards recognize industry leaders in achieving exceptional customer experience and remarkable customer service innovation and transformation. This year, Genesys is celebrating eight industry leaders in six award categories. Genesys customers partners and employees submitted nearly 100 nominations featuring customer experience trailblazers from around the world. Finalists were evaluated by an executive panel of judges, including industry analysts and past Customer Innovation Award winners. "Once again, we are thrilled and impressed with the level of ingenuity, excellence and stellar business outcomes demonstrated by our Customer Innovation Award Winners," said Tom Eggemeier, president of Genesys. "We celebrate these industry leaders that rely on Genesys tecnology to help them connect every moment with their customers and produce the kinds of results organizations need to thrive today." The winners of the 2018 Genesys Customer Innovation Awards are:
Winners were also evaluated for their participation in the Genesys Customer Advocacy Program (GCAP), an online forum for customers to promote successful transformation initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices. CX18 is the annual Genesys conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of customer experience. Follow the excitement at CX18 on social media using the hashtag #CX18. About Genesys ©2018 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys and the Genesys logo are registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Contacts: Lisa Hawes
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