TMCnet News
Texas and Capgemini transform IT for the digital era with new Service Integration agreementAUSTIN, Texas, April 11, 2018 /PRNewswire/ -- Capgemini (Euronext Paris: CAP.PA) has been awarded a four-year, $79 million contract to help the Texas Department of Information Resources (DIR) expand adoption of emerging technologies across state agencies, local and municipal governments, and higher education. Since 2012, Capgemini has worked with DIR under a five-year agreement as the Multi-sourcing Services Integrator (MSI) to standardize DIR's IT infrastructure processes, operations, and management of the Data Center Services (DCS) program's service providers. Under the new agreement, Capgemini will evolve the MSI model to help DIR customers better serve Texas constituents by providing efficient and cost-effective IT solutions to meet accelerating technology demands. "Our original agreement with Capgemini in 2012 was unique for state government IT. Capgemini succeeded in consolidating our data center and optimizing operations, which improved service delivery and customer satisfaction," said Todd Kimbriel, Chief Information Officer and Deputy Executive Director, Texas Department of Information Resources. "Capgemini understands how digital technologies are impacting IT services. This new MSI model is again challenging state government IT to rapidly respond to evolving technology changes and to better meet constituents' needs and expectations." Capgemini will implement automated and digital platforms, allowing DIR customers to select from an ecosystem of service providers for IT services that are managed by Capgemini. This modern and digital shopping experience meets the business needs of both DIR and its customers by focusing on customer experence, analytics, automation, growth, security, tools and integration, service quality and cloud. Capgemini's MSI platforms are designed to digitize service delivery and enhance customer experience by streamlining the process of finding and engaging an IT service provider. Capgemini plans to deploy automation, predictive analytics and custom dashboards, leveraging its own expertise in these areas and tapping into its diverse ecosystem of partners that include Salesforce, ServiceNow Inc., Navvia, UiPath, Docebo and Splunk. "The growth of emerging technologies has changed how companies do business, making it even more necessary for IT and the business to work together to find solutions that harness those technologies for growth and enhanced customer experience," said Mark Stein, Executive Vice President and Head of Service Integration in North America at Capgemini. "The new MSI model will help IT functions in state, local, municipal, and higher education entities become more nimble and able to provide the right IT solutions as customer needs evolve. Capgemini is excited about the continued partnership with DIR to provide cutting-edge IT services to meet the increasing technology needs of Texas constituents." About Capgemini Visit us at www.capgemini.com. People matter, results count. About Texas Department of Information Resources Visit DIR at www.dir.texas.gov. Technology solutions for government and education. Salesforce, and others are among the trademarks of salesforce.com, inc.
View original content with multimedia:http://www.prnewswire.com/news-releases/texas-and-capgemini-transform-it-for-the-digital-era-with-new-service-integration-agreement-300628202.html SOURCE Capgemini |