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Stop the Negative Impact of Attrition in Your Contact Center
SAN FRANCISCO, March 15, 2018 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, is hosting free, 60-minute global webinars on March 21-22 to provide insight on how to minimize the havoc attrition causes by leveraging strategies and workforce management technologies to engage and retain employees. Featured analyst Lori Bocklund will share how personalizing recruitment and training programs can lead to a happier workforce and improved customer interactions.
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What:
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Conquering Attrition in the Contact Center
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Even a moderate amount of attrition can have a significant impact on a business. It increases costs and most importantly, can negatively affect the quality of service your business delivers.
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Learn from a panel of experts how personalizing contact center recruitment and agent development can significantly improve retention, and lead to improved customer satisfaction and employee engagement. Hear how analytics and tools can help you convert low performers into high achievers by pin-pointing individual skill gaps and developing customized training plans.
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Who:
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Participants in the webinar include:
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Lori Bocklund, president of Strategic Contact, Inc.
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Steve Kosiba, manager of product marketing, Genesys
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Cameron Smith, global director of solution strategy, Genesys
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Why:
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Join this webinar to learn:
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Tips for developing personalized coaching and development programs that improve contact center employee performance and engagement
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How newer technology and applications can significantly improve recruiting, hiring, training and development
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Strategies to maintain awareness and effective communication for employee engagement
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When:
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Wednesday, March 21 — 60 minutes
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North America: 11 a.m. PT / 2 p.m. ET
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Latin America: 1 p.m. CDT / 3 p.m. BRT
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Thursday, March 22 — 60 minutes
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Europe, Middle East & Africa: 2 p.m. BST / 3 p.m. CEST
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Asia-Pacific: 11 a.m. SGT / 1 p.m. AEST
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How:
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Register now to attend this live webinar and/or receive a post-event recording.
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About Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
Contacts:
Rachel Faulkner
Senior Manager, PR
Genesys
[email protected]
+1 317-715-8109
Lisa Hawes
Sterling Communications
[email protected]
+1 408-395-5500
 View original content with multimedia:http://www.prnewswire.com/news-releases/stop-the-negative-impact-of-attrition-in-your-contact-center-300614228.html
SOURCE Genesys
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