[February 22, 2018] |
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NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever
NICE (Nasdaq: NICE) today unveiled a new version of NICE
Satmetrix NPX, the company's cloud-based, Customer Feedback and Loyalty
(CLS) solution. This latest release offers a range of new capabilities
that deliver an end-to-end view of customer experience by unifying
direct feedback from omnichannel surveys, indirect feedback from text or
voice conversations with operational or behavioral data imported from a
variety of other customer data sources.
Powered by the NICE Nexidia (News - Alert) Analytics, NICE AIR and Engage as well as
the NICE inContact CXone, NICE Satmetrix NPX now includes all new,
innovative capabilities that are unique in the market including:
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Proprietary speech-to-text translation for spoken comments collected
via IVR surveys
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Built-in conversational SMS surveys with Natural Language Processing
(NLP) capabilities
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Integrated playback that lets users listen to recorded service
conversations while reviewing survey feedback
This latest release makes it easier for customers to operate their VOC
programs globally via simple, fast expansion paths. Deployed on the
Amazon Web Services (News - Alert) (AWS) infrastructure, NICE Satmetrix NPX assures
improved scalability and performance. The new version also offers
globally distributed deployment for compliance with a variety of
jurisdictions on data security as well as compliance with new GDPR
guidelines scheduled to go into effect in May 2018.
Even with these added capabilities NICE Satmetrix maintains its
immediate turn-up, self-service and leading NPX capabilities.
Miki Migdal, president of the NICE Enterprise Product Group: "Customers
are looking for comprehensive insights about their customers and this
latest version of our VOC solution uniquely delivers on that promise. As
we continue to bring the power of the NICE portfolio to every aspect of
our VOC soution, companies serious about their VOC programs have only
one choice that delivers a truly holistic view of customer experience
along with scalability, compliance and performance - NICE Satmetrix."
About NICE NICE (Nasdaq: NICE) is the world's leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180222005445/en/
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