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Bright Pattern Named Market Challenger in Ovum Report for Contact Center SolutionSAN BRUNO, Calif., Jan. 30, 2018 /PRNewswire/ -- Bright Pattern, global cloud contact center software provider, today announces its placement as a Market Challenger in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017–18 report. Ovum cites Bright Pattern's strong technological capabilities as the main driver for inclusion in the report, as well as competitive functionality, price-to-performance proposition, execution, and market impact. The report analyzes the top eight contact center vendors based on technology, execution, and market impact. The vendors are placed as leaders, challengers, and followers based on aggregate scores. Ovum defines a challenger as a "vendor that has had success in the market and has strong technical capabilities." Bright Pattern ranks highest among the challengers and scores in the top three in several technology categories, including Capabilities, Reliability and Scalability, Administation and Monitoring, Security, and Multichannel. "[Bright Pattern's] impressive scores in technology and execution have attracted Ovum's attention and earned it a challenger rating in this recent report, and Ovum believes it is a strong competitor worth watching." Bright Pattern went on to rank highly in the execution category. "Clearly a leader in the execution area, Bright Pattern, a company that was relatively late to market in 2013, is scored by its customers in the top three of every category." "We are very delighted to be recognized and placed in this year's Ovum report," said Konstantin Kishinsky, CEO of Bright Pattern. "Ovum's report validates the technological advancements made with our 5.0 product release. As the vendor with the highest rating for multichannel capability and largest year-over-year revenue growth, Bright Pattern will truly be a company to watch in 2018." About the Ovum Decision Matrix About Ovum Ovum is part of the Business Intelligence Division of Informa PLC, a leading business intelligence, academic publishing, knowledge, and events group listed on the London Stock Exchange. About Bright Pattern
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