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Malcolm Gladwell to Headline InMoment's CX Elevated 2018 Global Best Practices ConferenceInMoment, the leader in customer experience (CX) intelligence, today announced highlights from the company's annual CX Elevated global best practices conference, which will be held February 26 - March 1 at the Grand America Hotel in downtown Salt Lake City. For details and to register, click here. New York Times best-selling author, Malcolm Gladwell, will headline the event, which attracts hundreds of the world's top CX brands and practitioners each year. Other featured speakers include James L. McQuivey of Forrester (News - Alert), software luminary Robert Youngjohns, and InMoment CEO, Andrew Joiner. The event will also include best practice sessions and master classes, new technology demonstrations, and a half-day of winter sports and recreation.
Featured Speakers McQuivey is vice president, principal analyst at Forrester, and considered the foremost analyst tracking and defining the power and impact of digital disruption on traditional businesses. e is routinely sought after for commentary by such publications as The New York Times and The Wall Street Journal. He also appears frequently on NPR (News - Alert) and CNBC. Youngjohns played pivotal roles in shaping today's high-tech landscape. As president of Microsoft (News - Alert) USA, he reported directly to Bill Gates and Steve Ballmer, and most recently served as EVP and general manager at Hewlett Packard Enterprise Software. Youngjohns is currently a senior advisor at McKinsey & Co., and a member of the boards of directors of several leading tech companies, including InMoment. "Today's digital customers are evolving both their technology savviness and expectations at a dizzying pace," said Joiner, who took the reins as InMoment's CEO earlier this year after serving as worldwide head of HP Software's $250 million customer experience business. "In the last 18 months alone, we've seen respected legacy brands fail because they did not understand their customers well or fast enough. The tired methods of the past like market research, old-school surveys, and simple insights can't scale to these new challenges and opportunities. For that, brands need customer experience intelligence. CX Elevated is the ultimate intelligence briefing-a place where the best minds in technology and human know-how come together to raise our individual and collective capacity. We look forward to an incredible experience."
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