[December 08, 2017]

Global End User Perspective on Navigating Digital Transformation 2017 - Cyber-Crime & Espionage, Malware and Cloud Services. - Research and Markets

The "An End User Perspective on Navigating Digital Transformation, Global, 2017" report has been added to Research and Markets' offering.

This in-depth study of 1,934 IT decision makers was designed to measure the current use and future decision making behavior toward information technology (IT) around the globe and across verticals.

The study was designed to help organizations:

• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets
• Measure perceptions by CEO versus CIO
• Discover opportunities in different regions, verticals, and business size
  
  
  
  

The top challenge for IT departments continues to be dealing with security concerns (32% of respondents). The European region rated improving digital presence higher than other regions. Skills shortage is a bigger issue in Asia Pacific (APAC) and North America (NA) than in other regions.

About one-third of respondents found reducing operational costs, improving customer experience and improving digital presence as top drivers for IT investment over the next two years.

Banking, insurance and finance (finance) and retail industries are the bigger investors in technologies that improve customer experience. Retailers are also investing in improving sales and marketing effectiveness. Government is spending money on improving collaboration.

Overall, respondents found that cyber security, big data and analytics, and data centers were the most impactful for revenue growth and cost reduction efforts.

Key Topics Covered:

1. Research Objectives and Methods

2. Summary of Key Findings

3. Perceptions of IT Solutions-Challenges, Investment Drivers, IT's Impact on Revenues and Cost Reduction Efforts, and Security Concerns

4. Internet of Things Usage & Trends

5. Cloud Communications Usage & Trends

6. Mobile & Wireless Usage & Trends

7. Workplace Communications & Collaboration Technologies Usage & Trends

8. Digital Transformation-Readiness, Critical Investments and Technology & Vendor Replacement Plans

9. Digital Transformation-IT Budgets & Plans for Investments

10. Digital Transformation-Strategic Imperatives

For more information about this report visit https://www.researchandmarkets.com/research/smq29g/an_end_user

View source version on businesswire.com: http://www.businesswire.com/news/home/20171208005288/en/

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