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Innovation Trends in Global Retail and Payments 2017 - Research and Markets
[November 17, 2017]

Innovation Trends in Global Retail and Payments 2017 - Research and Markets


The "Innovation Trends in Global Retail and Payments 2017" report has been added to Research and Markets' offering.

Merchants and shoppers alike are adopting innovations such as Artificial Intelligence (AI), Augmented Reality and Virtual Reality, the Internet of Things and blockchain. Conversational commerce is one new development resulting from AI, whereby shoppers can give vocal instructions related to shopping to virtual assistants like Amazon's Alexa or Apple's (News - Alert) Siri. Surveys in the USA and the UK cited in the report indicate that consumers are ready to use this technology, as well as a related innovation, the chat robot, which guides a purchase and answers customer queries within a messenger application.

Chatbots are predicted to offer huge cost savings to merchants as they are adapted widely in the next five years. The Internet of Things permitting such services as automatic refills and automatic checkout of products in physical stores is also projected to be widely adapted, as nearly all newly designed electronic products will have the IoT built in.

Online and in-store payments are also impacted by innovative technologies. Contactless or NFC payment and mobile wallets have been around for a few years and are gaining wider acceptance, especially in developing markets in Asa. In China alone, in-store mobile payments approached USD 100 billion over the past year.



Another new technology, blockchain, is behind the spread of bitcoin and other virtual currencies, and is predicted to become more widely used in the finance and payment industry to detect fraud and improve infrastructure. The use of AI and biometrics related to payments are also predicted to become more widely adopted, according to research cited in the report.

Questions Answered in this Report:


  • What are the leading technology innovations in global retail and payment industries?
  • Which market trends arise from emerging technologies such as Internet of Things and Artificial Intelligence?
  • How are chatbots and virtual assistants utilized by merchants and consumers?
  • How does the use of innovative payment methods such as mobile wallets and virtual currencies vary across selected top markets?
  • What are the main uses of the blockchain technology according to global payments and financial services professionals?

Key Topics Covered:

1. Management Summary

2. Top Innovation Predictions & Most Innovative Companies

3. Innovation Trends in E-Commerce & Retail

3.1. Conversational Commerce: Chatbots and Voice-Activated Virtual Assistants

3.2. Augmented Reality and Virtual Reality in Shopping

3.3. Internet of Things in Retail: Checkout-Free Shopping and Automatic Replenishment

4. Payment Innovation Trends

4.1. Overview of Innovative Technologies in Payments

4.2. Mobile Wallets & Contactless Mobile Payments

4.3. Artificial Intelligence & Voice Payments

4.4. Biometric Authentication

4.5. Blockchain & Virtual currency

Companies Mentioned

  • Alibaba Group
  • Amazon.com Inc
  • Apple Inc
  • Facebook (News - Alert) Inc
  • Google LLC
  • PayPal Holdings Inc
  • Samsung Electronics Co. Ltd
  • Wal-Mart Stores Inc.

For more information about this report visit https://www.researchandmarkets.com/research/f4rgkx/innovation_trends


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