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Customer Experience Management Market - Global Forecast to 2022 - Analysis by Touch Point, Vertical & Region - Research and Markets
[November 16, 2017]

Customer Experience Management Market - Global Forecast to 2022 - Analysis by Touch Point, Vertical & Region - Research and Markets


The "Customer Experience Management Market - Global Forecast to 2022" report has been added to Research and Markets' offering.

The customer experience management market is projected to grow from an estimated USD 5.98 billion in 2017 to USD 16.91 billion by 2022, at a CAGR of 23.1% during the forecast period, 2017 to 2022.

The increase in demand for customer digital experience and use of e-commerce platform has led to the increased demand and adoption of customer experience management solutions which have helped streamline businesses and operational processes, thereby fueling the growth of the customer experience management market. However, data synchronization between customer experience management solutions and other technologies within organizations is restraining the growth of the customer experience management market.

Based on touchpoint, the call center segment is estimated to account for the largest share of the customer experience management market in 2017 Bsed on touchpoint, the call center segment is estimated to account for the largest share of the customer experience management market in 2017. Call centers serve as key business differentiators whereby customers interact with customer care executives about their product usage experience and provide first-hand experience.



Based on vertical, the telecommunication service providers segment is estimated to account for the largest share of the customer experience management market in 2017. Telecom service providers are reaching out to subscribers through websites, call centers, social media, their applications, and others to judge the experience of the product offered. The telecom sector is a mature market place, where the pressing value proposition is customer loyalty.

Companies Mentioned


  • Adobe (News - Alert) Systems
  • Avaya
  • IBM
  • Inmoment
  • Maritzcx
  • Medallia
  • Nice Systems
  • Nokia
  • Opentext
  • Oracle (News - Alert)
  • Qualtrics
  • Tech Mahindra
  • Verint Systems

Key Topics Covered:

1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Customer Experience Management Market, By Touchpoint

7 Customer Experience Management Market, By Vertical

8 Regional Analysis

9 Competitive Landscape

10 Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/rmvgmj/customer


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