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Adore Me in Partnership with Servicefriend Among First Brands to Use Messenger Customer Chat
[November 08, 2017]

Adore Me in Partnership with Servicefriend Among First Brands to Use Messenger Customer Chat


SAN JOSE, California, November 8, 2017 /PRNewswire/ --

As Facebook Messenger revealed this afternoon, Adore Me is among the first brands to adopt a breakthrough in customer experience within the world of e-commerce by implementing customer chat. The implementation makes Adore Me one of the first companies in the world that enables all its customers to chat with them directly through Facebook Messenger on their website.

Nicolas Capuono, VP Customer Relationship at Adore Me: "We aim to create a meaningful and memorable experience for our customers. To be able to offer customer support in the familiar and accessible space of Messenger will certainly add value for our customers. We believe that customer chat will enhance the mobile experience and we will continue work and develop further along this path."

Following the strategy of creating a meaningful customer experience, in partnership with Servicefriend, Adore Me recently implemented Servicefriend's hybrid-bot that enables its customers to receive support via messaging platforms. The hybrid-bot is represented by a friendly persona who's powered by a small group of agents that helpthe bot take decisions in real time. Earlier this year, at F8, Facebook's annual developer conference, Messenger highlighted Globe Telecom's hybrid bot for  Messenger onstage. The bot is powered by the Servicefriend technology, which aims to help brands engage with their consumers while delivering a consistent messaging experience at scale.



Ido Arad, CMO and Co-Founder of Servicefriend: "Our job is to prove to enterprises that they can create meaningful messaging experiences while reducing cost by one order of magnitude. Our unique vertical-specific AI is what allows our clients to shift significant traffic from traditional channels to digital while maintaining high customer satisfaction."

About Adore Me 


Adore Me is a lingerie e-commerce company based in NYC with 140 employees across the U.S. and Europe. The company was started by Morgan Hermand-Waiche in his days as an MBA student at Harvard Business School. Adore Me offers designer, fast-fashion, affordable and inclusive intimates. The company has established a strong customer base of over 11M women, predominately urban millennials, and 80% of its traffic comes from mobile. Adore Me has been celebrated by the press as one of the fastest-growing companies in New York - ranked three times on Crain's Fast 50 list and ranked as #55 on Silicon Alley 2015 Top 100. Adore Me has also been highlighted as one of the fastest-growing retailers in the U.S. ranked three times on the Inc. 500 list of the fastest-growing private companies in America, including the #2 fastest growing retail company in the U.S. in 2015.

About Servicefriend 

Servicefriend is the newest opportunity for digital transformation through messaging automation. The company provides a vertical Hybrid-Bot technology for consistent messaging experience at scale. Its unparalleled NLU accuracy enables automation of 40% of incoming messages with 60% being prioritized and orchestrated for proper handling at rapid speeds. The company has been designated as a Gartner 2017 Cool Vendor in CRM Customer Service and Support.

www.servicefriend.com - for more information, contact [email protected] .

SOURCE Servicefriend and Adore Me


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