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Customer Experience Management Market Worth 16.91 Billion USD by 2022PUNE, India, November 7, 2017 /PRNewswire/ -- According to a new market research report "Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & Hospitality), and Region - Global Forecast to 2022", published by MarketsandMarkets™, market is projected to grow from an estimated USD 5.98 Billion in 2017 to USD 16.91 Billion by 2022, at a CAGR of 23.1% from 2017 to 2022. (Logo: http://photos.prnewswire.com/prnh/20160303/792302 ) Browse 68 Market Data Tables and 31 Figures spread through 159 Pages and in-depth TOC on "Customer Experience Management Market" http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html Early buyers will receive 10% customization on this report. The market is primarily driven by the increasing adoption of customer experience management solutions to reduce the customer churn rate across the globe. Moreover, rise in the adoption of smartphones and digitization is contributing to the growth of the Customer Experience Management Market. Download PDF Brochure @ http://www.marketsandmarkets.com/pdfdownload.asp?id=543 Based on touchpoint, the mobile segment is expected to grow at a high rate during the forecast period Based on touchpoint, the Customer Experience Management Market has been segmented into company website, branch/store, web, call center, mobile, social media, email, and others. The mobile segment is expected to grow at a high rate between 2017 and 2022. This can be attributed to rise in the adoption of smartphones and prompt response about particular products or services over the smartphone, which help analyze customer behavior. Based on vertical, the travel & hospitality segment is projected to grow at the highest CAGR during the forecast period Based on vertical, the travel & hospitality segment is projected to grow at the highest CAGR in the Customer Experience Management Market. There has been a rapid rowth in the tourism sector, as travel companies are continuously adopting new business models to address the diversified demands of potential consumers. This factor is driving the growth the Customer Experience Management Market. Asia Pacific market is projected to grow at the highest CAGR during the forecast period The Customer Experience Management Market in the Asia Pacific is projected to grow at the highest CAGR during the forecast period. The growth of this segment can be attributed to the increasing use of mobile devices in this region. The rise in digitalization and smartphone users is expected to enable industries deploy customer experience management solutions in this region. Countries such as India, China, Russia, Australia, and Japan in the Asia Pacific are expected to witness high growth rates in the Customer Experience Management Market. Major players in the Customer Experience Management Market are Adobe Systems (US), Oracle (US), IBM (US), Nokia (Finland), Tech Mahindra (India), Avaya (US), OpenText (Canada), Nice Systems (Israel), Verint (US), MartizCX (US), Medallia (US), Qualtrics (US), and InMoment (US), among others. Inquiry before Buying @ http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=543 Browse Related Reports Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) - Global Forecasts to 2019 Loyalty Management Market by Type of Solution (Customer Loyalty, Employee Retention, and Channel Loyalty), Deployment Type (On-Premises and On-Demand), Organization Size (SMEs and Large Enterprises), Vertical, and Region - Global Forecast to 2021 Know More About our Knowledge Store @ http://www.marketsandmarkets.com/Knowledgestore.asp About MarketsandMarkets™ MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies' revenues. Currently servicing 5000 customers worldwide including 80% of global Fortune 1000 companies as clients. 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