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Clarabridge Transforms Social Customer Service with New Crisis Management SolutionClarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world's top brands, today announced the first-ever, full-service solution designed specifically for brands to easily create and implement social media crisis plans across all departments within their organization. This new CX Social feature allows companies to safeguard their planned promotional campaigns against the possibility of an emergency situation, ensuring that they maintain a flawless reputation and reduce customer churn during trying times that demand quick action and sensitivity. Clarabridge (News - Alert) collaborated with dozens of brands to beta test the solution and applied those learnings to create a first-of-its-kind product feature that leverages customization and automation to aid companies as they plan for the worst. No one company is alike, so their social media crisis plans shouldn't be either. Clarabridge's new Crisis Management Solution affords brands the flexibility to customize their plan of action, communicatin with customers, and adjust workflow in the event of a crisis when it can be difficult to manage high incoming volumes. Features of the solution include:
"In today's digital age, social channels can be the fastest, most effective way to communicate with customers during an emergency," said Dimitri Callens, Director of Product Management for Clarabridge. "We've built the most powerful crisis management feature on the market to help brands prepare for emergency situations. The solution is built with strong automation capabilities that ensure peace of mind during even the most trying times. In turn, your team is freed up to focus on attending to customers in their time of need, increasing brand loyalty." For more information on Clarabridge's crisis management solution, please visit https://cxsocial.clarabridge.com/. About Clarabridge Clarabridge's SaaS (News - Alert) customer experience management solution helps hundreds of the world's leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action is why leading brands trust Clarabridge to power their CX programs and drive a customer focused strategy. The result: better customer experiences. For more information, visit www.clarabridge.com.
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