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Talkdesk Named a Visionary in the 2017 Gartner Magic Quadrant for Contact Center as a Service, North AmericaSAN FRANCISCO, Oct. 23, 2017 /PRNewswire/ -- Talkdesk, the leading cloud-based intelligent contact center platform, was recognized as a Visionary by Gartner in the 2017 Magic Quadrant for Contact Center as a Service, North America. Gartner performed a rigorous evaluation on eleven call center vendors for completeness of vision and ability to execute. According to Gartner, "Visionaries have strong multichannel product and service capabilities and a clear strategy for sales, marketing and business development. They differentiate themselves by adding unique functionality and/or delivery capabilities. "North America's CCaaS market has matured to provide application leaders and customer service organizations with a range of competitive offers to consider substituting for traditional on-premises contact center infrstructure. This Magic Quadrant assesses 11 vendors to help you make the right choice." "We believe our Visionary position and the fact that we are the youngest company included in this Magic Quadrant is a reflection of how rapidly our customers can innovate with Talkdesk," said Tiago Paiva, CEO and Founder of Talkdesk. "Talkdesk is built on a modern cloud architecture and we believe we are fundamentally changing the way our customers access, use and scale contact centers." The full complimentary report is available on here on the Talkdesk website. *Gartner "Magic Quadrant for Contact Center as a Service, North America" by Drew Kraus, Steve Blood, Daniel O'Connell, Simon Harrison October 18, 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Talkdesk
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