TMCnet News
Kasisto to Unveil Case Study at Money 20/20 -- The Most Comprehensive Deployment of Conversational AINEW YORK, Oct. 23, 2017 /PRNewswire/ -- Kasisto Co-Founder and Chief Product Officer Dror Oren will present a groundbreaking case study revealing the results of Kasisto's omni-channel deployment across three countries for DBS Bank at the Money 20/20 Conference in Las Vegas. The session is on Tuesday, October 24 at 3pm and titled, "Kasisto: Conversational AI Platform Powers Smart Banking Bots." In an increasingly mobile and connected world, consumers are looking for more from their banking partner. In this session, Dror will share how an AI-powered virtual assistant helps people track, analyze and manage their money in an engaging experience that feels as natural as texting a friend, all while helping banks connect with their customers in a more personalized and meaningful way. "We have more than a year's worth of evidence that proves implementing AI in financial institutions already greatly reduces costs while simultaneously improving the customer experience," Oren said. "DBS has been a champion for this kind of innovation since day one, and I'm looking forward to showing off the real results and data with the attendees at Money 20/20." DBS Bank, a leading bank in Asia with over DBS digibank itself breaks new ground, being a completely paperless, signatureless and branchless experience. That places a lot of responsibility on the virtual assistant as the face of the entire bank. With more than 1.5 million customers, the KAI assistant handles 82% of digibank customers' requests and inquiries without human intervention. It's an entirely new banking experience via intelligent conversations. This is the world's most mature deployment of a conversational AI assistant in a bank to date, and the in-depth case study serves as a blueprint for the coming wave of global banking innovation. Oren will dive into the proven use cases and best practices that led to significant cost savings as well as entirely new banking experiences. He will share what it takes to design, develop, deploy and maintain a chatbot that can handle 82% of digibank's customer inquiries and requests without a live agent's involvement. Kasisto For more information View original content with multimedia:http://www.prnewswire.com/news-releases/kasisto-to-unveil-case-study-at-money-2020----the-most-comprehensive-deployment-of-conversational-ai-300541013.html SOURCE Kasisto |