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For Third Consecutive Year, NICE inContact Again Recognized as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North AmericaNICE inContact (NASDAQ:NICE), the provider of the world's No. 1 cloud customer experience platform, CXone, today announced that Gartner, the world's leading information technology research and advisory company, recognizes NICE inContact as a Leader in its 2017 Magic Quadrant for Contact Center as a Service, North America report. NICE inContact has been named a Leader every year since this Magic Quadrant's inception in 2015. Gartner's (News - Alert) Magic Quadrant evaluates Contact Center as a Service (CCaaS) providers within the cloud contact center service solutions industry. This Magic Quadrant provides the following definition for its Leaders: "Given that the CCaaS market in North America is still maturing, Leaders can best be described as those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. Leaders also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems." "We are honored to be named a leader for a third year in a row," said Paul Jarman, CEO at NICE inContact. "We believe this demonstrates NICE inContact's proven customer successes at scale, helping organizations to be first in their industry by powering exceptional customer and employee experiences with NICE inContact CXone." Jarman added, "NICE inContact is proud of the successful execution of our vision with CXone: to be the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence - all built on an Open Cloud Foundation." NICE is the only company named a leader in both the Magic Quadrant for Contact Center as a Service, North America and the Magic Quadrant for Workforce Engagement Management. NICE inContact CXone empowers customer service teams to move faster and work smarter by equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey. CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader - NICE inContact. To read the full Gartner report click here.
Gartner, Magic Quadrant for Contact Center as a Service, North America,
Drew Kraus, Steve Blood, Daniel O'Connell, and Simon Harrison 18 October
2017
About the Magic Quadrant Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About NICE inContact NICE inContact is recognized as a market leader by IDC (News - Alert), Frost & Sullivan, Ovum and DMG, and is part of NICE (Nasdaq:NICE), the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.nice.com Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements
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