[October 16, 2017] |
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Comcast Provides Support for Customers During Northern California Wildfires
During the tragedy of the Northern California wildfires, Comcast (News - Alert) has the
following support in place for its customers:
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In this crisis, Comcast considers it our mission and our imperative to
treat customers with the utmost empathy, respect and compassion
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During this crisis, Comcast will NOT charge fees
for early termination, late fees, relocation fees or any other fees
related to damaged or lost equipment
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We have initiated special protocols for our 5,000+ customer service
agents so they are informed and prepared to service our customers
during this difficult time
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Comcast has initiated proactive outreach via email and SMS text to
impacted customers to provide support and answer questions
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We will work with our customers to resolve any issues they may be
having as quickly and efficiently as we possibly can
If a customer wants to suspend XFINITY services for an extended period
of time, but would like to retain use of mobile apps such as Stream
TV, Connect, My Account, XFINITY Home, and more, we'll enable them to
do so for up to four months and will significantly reduce their bills
during this time
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A list of Frequently Asked Questions for customers can be found at http://california.comcast.com
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For customers and non-customers as well, Comcast has opened 78,500
free XFINITY WiFi (News - Alert) hotspots throughout the California region. For a map
of XFINITY WiFi hotspots, which are located both indoors and outdoors
in places such as shopping districts, parks and businesses, please
visit: www.xfinity.com/wifi
View source version on businesswire.com: http://www.businesswire.com/news/home/20171016005870/en/
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