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SpendEdge Releases Procurement Market Research Report for the Global Contact Center Infrastructure Market
[September 25, 2017]

SpendEdge Releases Procurement Market Research Report for the Global Contact Center Infrastructure Market


Global procurement intelligence advisory firm, SpendEdge, has announced the release of their 'Contact Center Infrastructure Procurement Market Research Report.' The insights and data in this report provide a strategic analysis of the supply markets, factors influencing purchasing decisions, procurement best practices, pricing models, supplier landscape, and an analysis of the supplier capability matrix of the IT industry. This report breaks down the data and analysis behind the procurement of contact center infrastructure and acts as an all-inclusive guide for making smart purchasing decisions.

This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170925005876/en/

Global Contact Center Infrastructure Procurement Market Intelligence Report (Graphic: Business Wire)

Global Contact Center Infrastructure Procurement Market Intelligence Report (Graphic: Business Wire)

"Large organizations are looking to reduce the complexities associated with the procurement of contact center infrastructure, and so, category managers are evaluating engagement opportunities with suppliers that offer end-to-end solutions," says SpendEdge procurement analyst Angad Singh. "Several large organizations and contact centers are increasingly adopting cloud-based infrastructure as they are cost-effective and easy to deploy/maintain remotely, thereby facilitating integrated multi-site support," added Angad.

Key Report Features



Supply Market Insights     Negotiation Strategies
Procurement Best Practices     Category Risk Analysis
Cost Saving Opportunities     Key Supplier Analysis
Pricing Models     Supplier Capability Matrix

Looking for more insights from this report? Request a free sample report

SpendEdge sample reports are free of charge and provide insights that focus on cost-saving aspects of procurement and optimization of category spend.

Report Highlights

  • The need for greater control over business processes, sensitive business data, and customers - specific industries such as BFSI, telecom, and healthcare are driving the demand for contact center infrastructure suppliers.
  • Buyers looking to reduce management complexities and streamline collaborations across verticals need to engage with suppliers who offer service bundles and bring all processes under a single umbrella.
  • To reduce the complexities associated with selecting appropriate suppliers, category managers need to establish selection criteria such as technological offerings and evaluate suppliers.

This report is available at a discount for a limited time only: View the report snapshot before purchasing

Contact Center Infrastructure Pricing Trends

Time and material handling pricing and subscription-based pricing are the two widely adopted pricing models in the global contact center infrastructure market. However, SpendEdge procurement analysts observe that despite being one of the least adopted pricing models, hybrid pricing offers the highest potential as it lets buyers adopt the best features of two or more models to enable the procurement of quality offerings at an optimal budget.

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About SpendEdge

SpendEdge shares your passion for driving sourcing and procurement excellence. We are a preferred procurement market intelligence partner for Fortune 500 firms and other leading companies across numerous industries. Our strength lies in delivering robust, real-time procurement market intelligence that helps sourcing and procurement professionals make informed decisions. These innovative procurement solutions help enterprises transform structural capabilities, improve execution efficiency, and fast-track time to savings.


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