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Pendo Announces New Analytics to Decode NPS® from Opaque to ActionableCLEVELAND, Sept. 14, 2017 /PRNewswire/ -- Pendo, creator of the leading web-based Product Experience Platform, today introduced a new way to analyze and act upon Net Promoter ScoreSM results at the Industry Conference. This new feature brings together product usage data and survey feedback in several unique data visualizations that allow product teams to easily understand how their product experience directly impacts customer satisfaction. 66% of Fortune 1000 companies consider NPS a key metric of company performance. In the last 18 months, Pendo has helped its customers improve NPS response rates anywhere between 100-10,000% by moving from email to in-app delivery of the surveys. While NPS is an important benchmark, it has traditionally been difficult to connect scores with underlying root causes and, in particular, to understand how user interactions with specific product areas impact the score. With Pendo's new NPS offering, SaaS companies can directly attribute NPS to specific features and actual product usage patterns, making NPS a vastly more actionable metric. With the new set of intuitive visualization tools, product teams can now use Pendo to see:
With this new capability, product leaders can achieve deep visibility into which product features drive customer satisfaction and dissatisfaction. In practice, this means that product leaders will now be able to easily identify customers and segments at risk for churn and others customers that may be candidates for more visible advocacy. For example, a product manager may neutralize and even turn detractors into promoters by educating them on the highest-value features that are driving satisfaction with similar cohorts. By using Pendo guides, this same product manager can easily set up in-app messages that drive customers to adopt these high-value features. Experience this new functionality here: https://www.pendo.io/nps Additionally, Pendo today announced that it has successfully completed a Service Organization Control (SOC) 2 Type I audit, complying with all five trust principles. Issued by the AICPA, the SOC 2 certification gives clients full confidence in the platform's security, availability, processing integrity, confidentiality of user data, and privacy of all the information processed by Pendo. More information on Pendo SOC2 certification can be found here: [http://go.pendo.io/SOC2security] About Pendo "Net Promoter, NPS, and the NPS-related emoticons are registered trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld." CONTACT: Holly Hitchcock, 866-316-2368, [email protected]
View original content:http://www.prnewswire.com/news-releases/pendo-announces-new-analytics-to-decode-nps-from-opaque-to-actionable-300519403.html SOURCE Pendo |