TMCnet News
Ovum Report Describes Why IPsoft's Virtual Agent, Amelia, Can Deliver More Value Than a ChatbotIn a new report published by market analyst firm Ovum, analysts highlight best practice approaches to employing IPsoft's AI platform, Amelia, to deliver business impact. The report, entitled "IPsoft's Amelia: More Than a Chatbot," reviews lessons learned by early adopters of Amelia and gives assurance that cognitive technology can increase commercial advantage and improve customer interactions in activities like banking, insurance, and mortgage processing. Expanding on the collective wisdom of executives presenting at IPsoft's recent Digital Workforce Summit, the reprt offers over a dozen themes that should be considered by all first-time adopters of artificial intelligence. Insights drawn from Ovum's (News - Alert) analysis include:
Chetan Dube, President & CEO of IPsoft, remarks, "As Ovum notes, enterprises are integrating Amelia into their strategy in a variety of production roles, highlighting her ability to impact positively not one but multiple business areas within their organization. Compared to non-adopters of AI, trailblazing companies like these are better prepared for the wave of AI transformation that is set to take hold of both front and back office operations." Read further analysis about strategies for successful deployments of Amelia in the full Ovum report, through this link. About IPsoft IPsoft automates IT and business processes for enterprises across a wide range of industries by deploying digital labor. Through its portfolio of world leading autonomic and cognitive solutions, IPsoft provides services that allow its clients to secure competitive advantage. Headquartered in New York City, IPsoft has 18 offices in 15 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the world's largest IT services providers.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170912005387/en/ |