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Interactive Voice Response Market by Technology, Deployment, Vertical, Organization Size, Solution, Service & Geography - Global Forecast to 2023 - Research and Markets
[September 08, 2017]

Interactive Voice Response Market by Technology, Deployment, Vertical, Organization Size, Solution, Service & Geography - Global Forecast to 2023 - Research and Markets


The "Interactive Voice Response Market - Global Forecast to 2023" report has been added to Research and Markets' offering.

The overall interactive voice response market is projected to exhibit a lucrative growth potential between 2017 and 2023. The interactive voice response (IVR) market was valued at USD 3.73 Billion in 2017 and is expected to reach USD 5.54 Billion by 2023, at a CAGR of 6.83% during the forecast period.

IVRs are implemented in multiple enterprises due to its ability to help improve the productivity and effectiveness of the organization. A scalable architecture is achievable using the latest IVRs. The ability of IVRs to route callers to the appropriate department is one of the major reasons for their increased adoption in small and medium enterprises (SMEs) and large enterprises. The IVRs help in routing calls to the concerned agent to save the caller's time. This results in higher customer satisfaction along with effective customer services. A higher level of customer satisfaction further increases the probability of selling to a new as well as an existing prospect.

On the other hand, the complexity of the IVRs due to the presene of multiple irrelevant options is one of the restraining factors in the market. The additional information confuses the customer in selecting a particular option from a list of options in the menu. Hence, sometimes the customers prefer to talk to the customer service person directly instead of talking to a machine. Limiting the menu options helps the system to remember the customer's choices as well as minimizes the time required for the customer to choose from a list of multiple options.

Companies Mentioned

  • AT&T Inc.
  • Avaya Inc.
  • Bce Inc. (Canada)
  • Centurylink (Us)
  • Cisco (News - Alert) Systems Inc.
  • Convergys Corporation
  • Dialogtech (Us)
  • Dirad Technologies Inc. (Us)
  • Enghouse Systems (Us)
  • Evolve Ip Llc
  • Five9 (News - Alert) Inc.
  • Genesys Telecommunication Laboratories Inc.
  • Incontact Inc.
  • Ivr Lab
  • Liveops Inc.
  • Nec Corporation (Japan)
  • Newvoicemedia (Uk)
  • Nuance (News - Alert) Communications Inc.
  • Ozonetel Communications Pvt. Ltd.
  • Others

Key Topics Covered:


1 Introduction

2 Research Methodology

3 Executive Summary

4 Premium Insights

5 Market Overview

6 Industry Trends

7 Interactive Voice Response Market, By Technology

8 Interactive Voice Response Market, By Deployment Mode

9 Interactive Voice Response Market, By Organization Size

10 Interactive Voice Response Market, By Service

11 Interactive Voice Response Market, By Vertical

12 Interactive Voice Response Market, By Solution

13 Geographic Analysis

14 Competitive Landscape

15 Company Profiles

For more information about this report visit https://www.researchandmarkets.com/research/frsgqh/interactive_voice


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