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2017 Intelligent Virtual Agent Product and Market Report - Research and MarketsThe "2017 Intelligent Virtual Agent Product and Market Report" report has been added to Research and Markets' offering. The 2017 Intelligent Virtual Agent Product and Market Report is the only in-depth analysis of these emerging solutions. It provides a timely and thorough analysis of the overall market and 7 innovative vendors who offer a broad range of solutions that address customer service, contact centers and other enterprise uses. The 6 vendors covered in detail in this Report are: [24]7, Astute Solutions, Creative Virtual, Interactions (News - Alert), Next IT and SmartAction. Artificial Solutions is covered at a higher level. The market is ready for IVAs. These solutions, also known as bots, chatbots, virtual assistants, virtual agents, and a wide variety of other synonyms, use artificial intelligence (AI), machine learning and other technologies to build advanced speech and digital-enabled self-service solutions that are cost effective and appealing to customers, who actually prefer to help themselves in this channel, as long as it works. Designed to emulate human conversations and interactions, IVAs can provide assistance for many activities that previously required the attention of live agents, including customer service, help desk, product information, marketing, sales, placing orders and reservations, and more. The new AI-based solutions address a wide variety of enterprise and contact center needs. And what we are seeing today is just the beginning, as companies are investing billions of dollars in these solutions. Next-gen IVAs with more self-learning capabilities are on the horizon. In the future, IVAs will use an increasing amount of self-learning technology that allows them to get smarter over time and adapt to customers' individual preferences as they learn from past interactions to improve their understanding of what customers want and need. Key Topics Covered: 1. Executive Summary 2. Introduction 3. DMG Consulting Research Methodology 4. What are Intelligent Virtual Agents? 5. Service Delivery Models 6. The Self-Service Revolution (News - Alert) 7. AI: What's Real and What's Not 8. 2017 Intelligent Virtual Agent Trends and Challenges 9. IVA Market Innovation 10. IVAs at Your Service 11. Digital Concierges Enhance the Customer Journey 12. Virtual Assistance: Improving the Agent Experience 13. IVA Competitive Landscape 14. IVA Market Projections 15. IVA Vendors and Solutions 16. High-Level Technical Summary 17. High-Level Functional Summary 18. IVA Best Practices 19. Implementation Analysis 20. Pricing Companies Mentioned - Artificial Solutions - Astute Solutions - Creative Virtual Ltd. - Interactions LLC - Next IT - SmartAction - [24]7, Inc For more information about this report visit https://www.researchandmarkets.com/research/z8scgq/2017_intelligent
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