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Vendor Comparison in Customer Self-Service Software 2017: MnM DIVE MatrixLONDON, April 6, 2017 /PRNewswire/ -- The vendor comparison report on customer self-service software based on MnM DIVE methodology covers a detailed study of the major players offering customer self-service solutions. The top 25 vendors of customer self-service software were analyzed on the basis of their product offering and business strategy. The vendors were shortlisted based on their solution capabilities, technology innovations, industry coverage, viability, breadth of product offering, and others. Vendors Evaluated The report covers the comprehensive study of the key vendors offering solutions for customer self-service software. We have evaluated the following 20 key vendors: - Microsoft Corporation - Nuance Communications, Inc. - Oracle Corporation - Sap SE - Salesforce.com, Inc. - Aspect Software Inc. - Avaya Inc. - BMC Software Inc. - Verint Systems, Inc. - Zendesk, Inc. - eGain Corporation - Freshdesk, Inc. - Inbenta Technologies Inc. - Creative Virtual Ltd. - RightAnswers, Inc. - [24]7, Inc. - Pegasystems, Inc. - Jive Software, Inc. - Astute Solutions - Aptean Vendor Inclusion Criteria We have selected 20 vendors for evaluations based on their breadth of product offering and robust business strategy. The focus of our vendor evaluation was on the product they offer in the customer self-service software market. A comprehensive list of all the vendors in this market was created through a product mapping strategy and MarketsandMarkets analysis. Based on their capabilities, innovations, and breadth of product offering, vendors were shortlisted. Download the full report: https://www.reportbuyer.com/product/4814909/ About Reportbuyer Reportbuyer is a leading industry intelligence solution that provides all market research reports from top publishers http://www.reportbuyer.com For more information: Sarah Smith Research Advisor at Reportbuyer.com Email: [email protected] Tel: +44 208 816 85 48 Website: www.reportbuyer.com To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/vendor-comparison-in-customer-self-service-software-2017-mnm-dive-matrix-300436363.html SOURCE ReportBuyer |