|[April 06, 2017]
InMoment EMEA Conference Features New Innovative Technology; Keynotes by Institute of Customer Service CEO Jo Causon, Noted Author Matthew Syed, InMoment CEO Andrew Joiner
InMoment, a leader in customer experience (CX) intelligence technology,
will host its annual EMEA
CX Elevated conference 15-16 May on the campus of Aston University
in Birmingham, U.K.
Each year, leaders from top customer experience brands around the world
gather to preview cutting edge technologies, explore the latest industry
research, and share best practices. This spring's event features CX
technology leaders and keynotes by noted experts, including:
InMoment Chief Executive Officer Andrew Joiner will open the
conference with a keynote address. Chief Technology Officer Derek
Newbold and Executive Vice President of Product JD Nyland will speak
on the state of CX innovation and demonstrate the company's new
Customer experience leaders from Marks & Spencer, The North Face,
Tiffany & Co., Revolution (News - Alert) Bars, Wilko and others will lead best
practice and networking sessions.
Jo Causon, CEO and executive director of the board for Institute of
Customer Service (ICS) will discuss trends and findings on CX across
Europe. ICS is an independent, professional membership body with a
mission of helping members improve their customers' experience and
their own business performance. Foundedin 1994, ICS publishes the UK
Customer Satisfaction Index, the authoritative voice on customer
experience trends across all major U.K industry sectors.
Matthew Syed will address Black Box (News - Alert) Thinking, a technique
utilised by business schools, sports teams and national governments to
inspire innovative thinking. Syed is one of the world's most
influential thinkers on the science of high performance. He has
provided keynotes, consultancy and thought leadership to many of the
most cutting-edge organisations on the planet, including Google (News - Alert),
Amazon, Goldman Sachs, McKinsey, BP, Arsenal FC, Harvard School of
Government, Saracens, Insead and Oxford University.
Lonnie Mayne, CEO/founder of Red
Shoes Living will deliver closing remarks.
"Customer experience is no longer a nice-to-have-it has become an
imperative for successful brands everywhere," said InMoment CEO Andrew
Joiner. "Our annual conference provides clients with an introduction to
pioneering technologies and best practices, ensuring their organisations
stay at the top of the CX game by consistently exceeding expectations
across every customer, and every market."
"Our clients are incredibly innovative in leveraging technology and
empowering employees to elevate their customer experience," said VP -
Head of Client Services, EMEA, and U.K. Country Manager James Bolle.
"The CX Elevated conference provides inspiration for groundbreaking
ideas, and an exciting forum for both our team and these leading brands
to continue to raise the bar for CX leaders across Europe."
InMoment™ is a cloud-based customer
experience (CX) intelligence platform, arming brands with compelling
customer insights to drive high-value business decisions and
relationships with both customers and employees. InMoment's
industry-leading analytics power a full suite of Voice of Customer
(VoC), Voice of Employee (VoE), Employee Engagement and Social Reviews &
Advocacy solutions. InMoment provides powerful technology, strategic
guidance, and related support to more than 350 brands across 95
countries. For more information, visit http://www.inmoment.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170406005439/en/
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