| [April 03, 2017] |
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Latest Innovations for Enhancing Customer Engagement and Satisfaction to Be Highlighted at 2017 PACE Show
Those attending the 2017 Professional Association for Customer
Engagement (PACE) Convention and Expo this week in Tampa, Fla. will
discover new ways to enhance modern customer engagement and the customer
experience from iconectiv (News - Alert), an authoritative partner of the global
communications industry connecting more than two billion people every
day.
Supporting this year's theme, Shaping the Future of
Customer Engagement - Keeping PACE with the Connected Customer,
iconectiv,
a Gold Sponsor of the show, will highlight its latest services and
executive thought leadership in the world of customer engagement,
including:
-
The launch of the iconectiv®
Right Party Verification for Messaging, a new service for
contact centers and others that helps ensure messages are delivered to
the correct owner of a mobile phone who has provided previous explicit
consent to receive them. The service helps companies comply with
Federal Communication Commission (FCC (News - Alert)) rules under the Telephone
Consumer Protection Act (TCPA) to avoid costly fines and lawsuits
while maintaining a positive brand reputation and ensuring customer
trust and loyalty.
-
As the next Local Number Portability Administrator (LNPA) for all
seven U.S. regions, iconectiv is taking the next step in the
transition to the new Number
Portability Administration Center (NPAC) with the registration of
businesses that engage in telephone marketing and rely on number
porting data thru he NPAC. Registration has started for all direct
and reseller customers who use the Intermodal
Ported Telephone Number Identification Service of the current
NPAC, known as the Wireless Do Not Call (WDNC) service.
-
Cliff Holsenbeck, Product Management Director, iconectiv, will discuss
the various ways organizations can engage with consumers via text
messaging without violating strict mobile regulations during his
session entitled "Creating
a Compliant Direct Line of Customer Engagement through Text Messaging"
at 3:15 p.m. today. iconectiv serves as the administrator of the
CTIA's (News - Alert) Common Short Code program for mobile marketers.
-
Suresh Subramanian, Vice President, Global Industry Relations,
iconectiv, will provide his insights on "The
Positive Power of Regulation" as part of Compliance Officers Forum
LIVE, a presentation dedicated to discussing legislative, regulatory
and compliance enforcement for call centers, at 10:30 a.m. on Tuesday,
April 4.
"As the signature event for customer engagement professionals, the PACE
show is the perfect venue to showcase our latest innovations and
insights for mobile marketers," said Scott Puopolo, Executive Vice
President, Information Solutions, iconectiv. "With the launch of our
Right Party Verification for Messaging, iconectiv continues to serve as
a critical partner to the industry, offering solutions that enhance
customer engagement and drive customer satisfaction."
PACE
is the world's largest association focused on omnichannel customer
engagement for marketing, customer service and compliance. A key part of
the association's mission is to provide leadership in the professional
and ethical use of the telephone when conducting business for the
benefit of its members and consumers.
About iconectiv
At iconectiv, we envision a world without boundaries, where the ability
to access and exchange information is simple, seamless and secure. As
the authoritative partner of the communications industry for more than
30 years, iconectiv realizes this vision for more than two billion
people every day by providing market-leading solutions that enable the
interconnection of networks, devices, and applications. Working closely
with private, government and non-governmental organizations, iconectiv
continues to protect and secure telecommunication infrastructures for
service providers, governments and enterprises, while providing network
and operations management, numbering, registry, messaging and fraud and
identity solutions to more than 1,200 organizations globally.
A US-based company, Telcordia Technologies, doing business as iconectiv,
is a wholly owned subsidiary of Ericsson (News - Alert). For more information, visit www.iconectiv.com.
[Suggested Tweet].@iconectiv showcasing innovative customer
engagement solutions this week at #17PACE show @paceassociation
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