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Compare and Evaluate the Major Customer Self-Service Software Vendors Through MarketsandMarkets DIVE ReportPUNE, India, March 30, 2017 /PRNewswire/ -- The report "Vendor Comparison in Customer Self-Service Software 2017: MnM Dive Matrix", based on the MnM DIVE methodology, covers the comprehensive study of the key vendors offering solutions for customer self-service software. The report will help stakeholders to analyze detailed information regarding their competitors on the basis of their product offering and business strategy. The report analyses major players that offer customer self-service solutions and outlines the findings and analysis on how well each customer self-service software vendor performs within our criteria. (Logo: http://photos.prnewswire.com/prnh/20160303/792302 ) Browse 105 pages and in-depth TOC on "Vendor Comparison in Customer Self-Service Software 2017: MnM Dive Matrix" http://www.marketsandmarkets.com/Market-Reports/customer-self-service-software-vendor-dive-63041349.html This report is instrumental in helping the stakeholders such as customer self-service software vendors, system integrators, value-added resellers, and other channel partners, in making concurrent business choices on the deployment of customer self-service solutions. Vendor Landscape Most of the vendors are trying to provide a complete customer self-service suite or platform, which can be used for various business functions such as sales, marketing, finance, HR, operations/production, product development, supply chain, employee relations, and customer services. They are competing to provide the end-users with innovative self-service features such as web self-service, mobile self-service, intelligent virtual assistants, social media & community self-service, email management, IVR & ITR, and semantic search. These customer self-service solutions help the companies to reduce their operational costs and provide them information on how customers view and use online channels and accordingly align their strategies across these channels. Request Report Brochure @ http://www.marketsandmarkets.com/pdfdownload.asp?id=63041349 The major vendors are included in the report are Microsoft Corporation, Nuance Communications, Inc., Oracle Corporation, SAP SE,Salesforce.com, Inc. ,Aspect Software, Inc. ,Avaya, Inc. ,BMC Software, Ic. ,Verint Systems Inc. , Zendesk Inc. ,eGain Corporation , Freshdesk, Inc. ,Inbenta Technologies, Inc. ,Creative Virtual ,RightAnswers, Inc. , [24]7, Inc. ,Pegasystems, Inc. , Jive Software, Inc. , Astute Solutions , Aptean etc. MnM DIVE Methodology The MnM DIVE methodology involves extensive research to identify the key vendors offering customer self-service solutions. A comprehensive list of customer self-service software vendors was prepared, through secondary research referring to annual reports, press releases, and investor presentations of companies, white papers, directories, and databases. Based on the breadth of product offering, organization size, and other selection criteria, the list was narrowed down to get top 20 vendors. Make an Enquiry @ http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=63041349 During the production cycle of the report, in-depth interviews were conducted with various primary respondents, which include key opinion leaders, subject matter experts, directors, and C-level executives of selected customer self-service software vendors to obtain and verify critical qualitative and quantitative information. This primary data was collected mainly through questionnaires, mails, and telephonic interviews. Scoring Methodology After the completion of data gathering and verification process, the scores and weightage for the shortlisted vendors against each parameter were finalized. Based on the extensive secondary and primary research, each criterion for the selected vendors was scored on the scale ranging from 0 to 10. After the ratings had been finalized, each vendor was placed in the MnM DIVE matrix, based on their score in product offering and business strategy in the customer self-service software market. Browse Related Reports: Customer Experience Management Market by Touch Point (Company Website, Branch/Store, Web, Call Center), Vertical (IT Communication Service Provider, BFSI, Healthcare, Manufacturing, Travel & hospitality), and Region - Global Forecast to 2021 Self-Service BI Market by Type (Software, Services), Application (Sales & Marketing Management, Customer Engagement & Analysis, Predictive Asset Maintenance), Business Function, Deployment Model, Vertical, & Region - Global Forecast to 2021 Know More About our Knowledge Store @ http://www.marketsandmarkets.com/Knowledgestore.asp About MarketsandMarkets MarketsandMarkets provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies' revenues. 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