TMCnet News

Large Municipal Transportation Authority to Implement Voice Self-Service and Speech Recognition Solutions from Verint
[March 23, 2017]

Large Municipal Transportation Authority to Implement Voice Self-Service and Speech Recognition Solutions from Verint


Verint® Systems Inc. (Nasdaq: VRNT) today announced that a large municipal transportation authority in the U.S. will implement the voice self-service and speech recognition solutions from its Customer Engagement Optimization™ portfolio.

When this transportation authority sought new solutions to support its move from an on-premises to cloud environment, as well as to advance key compliance needs-including functionality to support the Payment Card Industry Data Security Standard (PCI DSS)-it turned to Verint (News - Alert).* The authority also wanted to ensure the technology it selected would enable it to enhance security and further the success of its prepaid card program that enables citizens to reload their transit cards through voice self-service.

When deployed, the software solutions will be integrated with the authority's contact center and back-end data systems, and will help deliver timely, high-quality voice self-service to improve citizen experiences, achieve higher completion rate goals, and decrease transfer rates and cost per contact. The authority and citizens it serves also will benefit from the solutions' personalization capabilities, which help reduce typical consumer frustration with voice self-service systems.



"This U.S. transportation authority selected our solutions based on our cloud environment-which it deemed more secure than its legacy offering-and our long history and success working with state government programs," says Michael Southworth, general manager, voice self-service and government solutions, Verint. "Today, we support more than 60 programs in 44 states, reinforcing our experience and dedication to the market and local government agencies."

About Verint Systems Inc.


Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in approximately 180 countries-including over 80 percent of the Fortune 100-count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The transportation authority purchased the Verint solutions in November 2016 and plans to roll the technology out in the first half of this year.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC (News - Alert). The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR (News - Alert)-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.


[ Back To TMCnet.com's Homepage ]