TMCnet News
Voice4Net’s SMS ACD Module Named 2017 CUSTOMER Product of the YearVoice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced it has received another accolade for its new SMS ACD contact center solution, having been named 2017 CUSTOMER Product of the Year Award by the Technology Marketing Corporation (TMC). The SMS ACD module facilitates two-way text messaging in the contact center environment, allowing businesses to utilize this popular communications channel for efficient customer engagement. “Messaging is now considered among the most widely used communications media, with a preponderance of consumers preferring text over voice,” said Rick McFarland, chief executive officer for Voice4Net. “We’re proud that CUSTOMER magazine recognizes our efforts to deliver this compelling capability to the marketplace.” TMC publishes both CUSTOMER and INTERNET TELEPHONY magazines for the communications industry. The CUSTOMER award comes within a month of Voice4Net’s SMS ACD Module being named 2017 INTERNET TELEPHONY Product of the Year. This continues the roster of honors Voice4Net has received for its RTC Framework portfolio of advanced customer engagement tools based on real-time communications protocols. “TMC continues to salute Voice4Net for its innovative approach to creating customer engagement solutions for the contact center,” said Rich Tehrani, chief executive officer at TMC. “The company’s ability to address customer engagement trends has created notable benefits for dealers, agents and businesses, helping them deliver more efficient service through powerful, cost-effective and feature-rich solutions.” About Voice4Net Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions. Voice4Net and its WebRTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the TMC 2016 Communications Solutions Product of the Year award; the 2017 INTERNET TELEPHONY Product of the Year award; The CUSTOMER 2016 Customer Experience Innovation Award; the WebRTCWorld 2016 Product of the Year award; and a 2015 Golden Bridge Award. www.voice4net.com. About TMC’s CUSTOMER Magazine TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information. About TMC Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. TMC’s Marketplaces: • Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking. • Custom Lead Programs uncover sales opportunities and build databases. • In-Person and Online Events boost brands, enhance thought leadership and generate leads. • Publications, Display Advertising and Newsletters bolster brand reputations. • Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. • Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com. Voice4Net Press Contact: Glenn Goldberg Parallel Communications Group 516-705-6116 [email protected] As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |