|[March 20, 2017]
Zenger Folkman Reveals the Vital Importance of Managers Giving Positive Feedback
All managers, no matter what industry they are in or part of the world
they live in, have varying beliefs about the best kind of feedback to
give their subordinates. Some believe that negative (redirecting)
feedback is more helpful, and others think it can be harmful. Others
simply refuse to give any feedback at all.
Zenger Folkman's latest study was done as a self-assessment for over
7,000 managers that measured two things: first, if managers avoided
giving any kind of feedback, and second, their preference for giving
positive or negative feedback.
"Given the anxiety some leaders have about giving negative feedback, it
surprised us to find that a higher percentage of people avoided giving
positive feedback (37 percent) than negative feedback (21 percent),"
said Jack Zenger, CEO of Zenger Folkman. "We can only conclude that many
managers feel that it's their job to tell their direct reports bad news
and correct them when they make a mistake."
Additionally, Zenger Folkman was able to analyze the leadership
effectiveness of these managers based on the type of feedback they would
give or avoid and the effectiveness of their subordinates. They found
that a manager who completely avoided giving positive feedback and gave
only negative feedback was in the 37th percentile of
effectiveness. In contrast, those who gave both positive and negative
feedback were in the 54th percentile. The most interesting
fact was that the maagers who avoided giving negative feedback and
focused on the positive were in the 55th percentile. Clearly,
positive feedback can have a huge impact on the overall effectiveness of
"When talking with leaders it seems that an overwhelming majority
believe that giving positive feedback is much easier than giving
negative feedback, yet 37% of managers say they avoid it. Why?" asked
Zenger. "Perhaps it starts with the perception that the really good
managers are the tough graders, who are not afraid to tell people what's
wrong. Possibly they believe that giving people positive feedback will
encourage a subordinate to let up or coast. Maybe they are emulating
their prior bosses who gave little praise, but who pointed out any
mistakes or weaknesses. Some may believe it a sign of weakness to praise
subordinates. Finally, unfortunately, maybe many leaders just don't know
how to do it."
To learn more about the effects of positive and negative feedback,
attend Jack Zenger and Joe Folkman's webinar, The
Absolutely Vital Practice of Managers Giving Positive Feedback, on
Wednesday, March 22, 2017. For more information on these findings, and
how to incorporate them into a leadership development plan, visit www.zengerfolkman.com.
Zenger Folkman exists to develop better leaders. We research leaders
from all over the world and create insights that are delivered to
individual leaders in a personal and constructive way. These
scientifically derived insights include prescriptive actions that become
measurable business results. To learn more, please visit our website: www.zengerfolkman.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170320005973/en/
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