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8x8 Introduces the World's First Communications Cloud to Usher in a New Era of Converged Communications and Team Collaboration8x8, Inc. (NASDAQ:EGHT) today announced the world's first Communications Cloud that combines unified communications, team collaboration interoperability, contact center and real-time analytics in a single, open platform. As part of the introduction of the 8x8 Communications Cloud™, the company also today announced the acquisition of Sameroom™, an interoperability platform that enables cross-team messaging and collaboration in the enterprise; a host of new integrations with some of the world's most popular enterprise applications; and the introduction of new open APIs for customers and partners. Enterprises today are faced with an increasingly fragmented and siloed technology landscape that impacts their ability to service a global, distributed, remote and multigenerational workforce. "In today's business environment, more and more functional teams are making IT purchases, and employees are bringing unsanctioned tools and apps into the enterprise (i.e. shadow IT). At the same time, CIOs are struggling to unify all communications and team collaboration tools," said Amy Lind, Research Manager, VoIP and UC&C, IDC. "Companies are looking for simpler, more flexible, open cloud communication platforms that fuel the convergence of communications and business processes in order to more quickly access data to make informed and timely decisions. The 8x8 (News - Alert) Communications Cloud combines unified communications, team collaboration interoperability, contact center and real-time analytics to create more integrated, interoperable and seamless experiences and addresses many of the challenges businesses are facing today." "The 8x8 Communications Cloud marks the beginning of a new era for our industry where all communications, team collaboration, contact center and analytics are unified in a single, open platform that integrates across all clouds and applications used by lines of business," said Vik Verma, CEO of 8x8. "This convergence of two healthy and thriving markets- communications and collaboration- is going to change the way employees, customers and partners use and consume communications intelligence, making them better informed, more productive and more effective than ever before. The days of a fragmented communications landscape are numbered."
8x8 Communications Cloud Capabilities In addition, 8x8 enables enterprises to seamlessly connect across clouds, embed and customize communications into business worklows, and connect intelligently to share data with lines of business applications. As a result, companies can optimize their existing investments in sales, marketing and human resources (HR) applications, among others, while making employees more effective and productive in their everyday jobs. To support these new open cloud capabilities, 8x8 today introduced dozens of new integrations, new customer and partner APIs, and Script8, a dynamic communications flow and routing engine that provides enterprises with robust communications control, data source integration and intelligent routing.
Integrations with Lines-of-Business Applications
Customer & Partner APIs
Script8
The new APIs for customers and partners including Script8 are available through 8x8 professional services. To learn more about the 8x8 Communications Cloud, read CEO Vik Verma's blog post.
Supporting Quotes "Our customers fall in love with our signature pineapple shaped shortbread cookies when they discover them in our stores in Hawaii, Las Vegas and Guam. When looking to purchase more, our website and customer service call center provides customers with even more products to choose from, along with special promotions. We need to have an agile communications solution to handle multi-channel, multi-lingual customer communications at all times," said Debbie Scott, Customer Service Manager at Honolulu Cookie Company. "By integrating Zendesk, our customer service solution, with the 8x8 Communications Cloud, we can track and manage every customer service interaction and maintain the highest standards of quality and excellence." "Our team of sales specialists are committed to helping customers make every part of the car buying and leasing process easy and enjoyable," said Jessica Carstens, Marketing and Operations Manager at Cartelligent. "The 8x8 Communications Cloud's integration with Salesforce has automated our sales team's workflow, making it easier for us to deliver an even higher level of personalized service to customers while offering managers deeper insights into the sales pipeline."
About 8x8, Inc. 8x8, 8x8 Communications Cloud and Sameroom are trademarks of 8x8, Inc. All other marks are trademarks of their respective owners.
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