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ICMI Announces 2017 Global Contact Center Award FinalistsCOLORADO SPRINGS, Colo., March 6, 2017 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced the finalists of its annual Global Contact Center Awards. The ICMI Global Contact Center Awards program is dedicated to recognizing companies and individuals that honor leadership, vision, innovation and strategic accomplishments within the customer service industry. Award winners will be announced and celebrated during the fifth annual ICMI Global Contact Center Awards Party on May 23, held in conjunction with the 2017 ICMI Contact Center Expo & Conference, taking place May 22-25 in Orlando, Fl. To learn more about ICMI Contact Center Expo & Conference and the Global Contact Center Awards, please visit: icmi.com/Contact-Center-Expo-Conference "The Global Contact Center Awards give us an opportunity to recognize and celebrate the inspiring stories and true innovators within the customer service industry," said Justin Robbins, Head of Award Judges and Content Director, ICMI. "It is great to see individuals and companies continue to push the envelope and reinvent business practices for the benefit of their organizations and to ultimately enhance the customer experience." The ICMI Global Contact Center Awards Program is the most comprehensive awards program committed to the customer service industry – serving the ICMI community for more than 12 years. This year's finalists were reviewed and chosen by a panel of carefully selected judges, which included more than 45 industry thought leaders. "As someone who has judged multiple industry awards programs, and has witnessed the behind-the-scenes process of evaluating entries, I can confidently say that the ICMI Global Contact Center Awards program is by far the most credible awards program in the industry," said Chuck Browne, Sr. Manager of Customer Care, Vivint Smart Home; Global Contact Center Awards Judge. This year's ICMI Global Contact Center Awards Finalists are: Best Small Contact Center
Best Large Contact Center Best Strategic Value to the Organization Best QA/Customer Experience Program Best Use of Technology Best Contact Center Culture Best Philanthropy Program Best Social Media Customer Care Best Chat Support Most Improved Contact Center Best Contact Center Agent Best Contact Center Supervisor Best Contact Center Manager Best Outsourcing Provider Best New Technology Solution Follow ICMI on Social: #CCExpo About ICMI
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/icmi-announces-2017-global-contact-center-award-finalists-300418017.html SOURCE International Customer Management Institute (ICMI) |