|[March 01, 2017]
Telerx Manages Growing, Global Workforce in the Kronos Cloud
Incorporated today announced that long-time customer Telerx, a
leader in business process outsourcing, has achieved many operational
benefits including significant cost savings with the Kronos (News - Alert) Workforce
Central solution deployed in the Kronos Cloud. As a result of these
successes, Telerx is expanding its use of Kronos globally to more
effectively manage and empower its growing global workforce supporting
clients across 100 countries.
Telerx specializes in multi-channel engagement of consumers, patients,
healthcare professionals, and enterprise personnel via a network of
global contact centers. Providing 24/7 support for its clients,
Telerx' workforce of 2,000+ employees handles more than 35
million interactions each year using the Kronos time and attendance,
absence management, and labor activities applications.
With Kronos, Telerx associates can also indicate pay codes that vary
by project and automatically enter accurate labor hours toward client
invoicing. As Telerx associates track their time against specific job
and activity codes, this data allows the organization to accurately
incorporate a multitude of data points in their billing system,
ensuring that clients are invoiced correctly.
Telerx achieved several operational benefits with Kronos, including
saving thousands of employee hours spent on administrative work each
year, which are now allocated to more strategic functions.
By deploying in the Kronos Cloud, Telerx also saved $350,000 in total
upgrade cost savings. The cloud deployment also supports Telerx'
mission to provide exceptional service to its clients, since IT
resources are freed up to focus on pressing business initiatives.
Based on the efficiencies, cost savings achieved and flexibility that
Kronos Cloud offers, Telerx has launched the process of implementing
Leslie Hess Hewitt, financial systems manager, Telerx
more than a decade, Kronos has been a valuable part of the way we
manage our workforce. Telerx provides 24/7 support to our clients
around the world and we need industry-leading technology to help
manage and engage our growing workforce. Deploying in the Kronos Cloud
is the best choice we made toward achieving this. Telerx has not onl
saved costs with Kronos but simplified upgrades and configurations,
helping empower our employees as they can more easily do their jobs.
Beyond being a technology vendor, Kronos support teams are also
trusted advisors to us."
Malysa O'Connor, senior director, services practice group, Kronos
is a global leader in its industry and it's exciting to see how Kronos
has become such an integral part of the way the organization is
managing its workforce - first in the U.S. and now globally. Kronos
products fit the unique workforce needs of business process
outsourcers and we look forward to supporting the organization as its
workforce continues to grow across the world with an effective, single
solution that works globally."
About Kronos Incorporated
Kronos is a leading provider of
workforce management and human capital management cloud solutions.
Kronos industry-centric workforce applications are purpose-built for
businesses, healthcare providers, educational institutions, and
government agencies of all sizes. Tens of thousands of organizations -
including half of the Fortune 1000® - and more than 40
million people in over 100 countries use Kronos every day. Visit www.kronos.com.
Kronos: Workforce Innovation That Works.
© 2017 Kronos Incorporated. All rights reserved. Kronos, the Kronos
logo, and Workforce Central are registered trademarks and Workforce
Innovation That Works is a trademark of Kronos Incorporated or a related
company. See a complete list of Kronos
trademarks. All other trademarks, if any, are property of their
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