TMCnet News
ServiceBench® Rolls Out Warranty Claims System with HVAC ManufacturerCOLUMBIA, Md., Feb. 16, 2017 /PRNewswire/ -- ServiceBench, the leading provider of integrated service management solutions, announced a contract win with Tradewinds Climate Systems® the world's largest manufacturer of specialized heating, ventilation and air conditioning products. Tradewinds, headquartered in Jacksonville, Florida is now using the ServiceBench warranty claims system to intelligently reduce administration costs having deployed robust claims validation logic and payment authorization processes. Its experienced service provider network was converted from legacy paper-based claims management to the ServiceBench system within 90 days. "Our growth was severely straining our legacy warranty management system which was in dire need of replacement," said Vanessa Worz, Tradewinds operations group manager. "We took this opportunity to upgrade to an enterprise quality system like ServiceBench to improve our warranty process while virtually eliminating manual processes. ServiceBench is the latest n a series of investments in business systems that will allow us to maintain our leadership position in the specialty air conditioning industry." "We are really pleased to be working with another world-class organization in the HVAC industry, and they are beginning to realize the benefits of our cloud-based warranty management system," said Louis Rose, vice president and general manager of ServiceBench. "Using the system, Tradewinds is able to better manage its resource costs, reduce warranty costs and detect potential product performance issues at an accelerated rate." About ServiceBench About Tradewinds Climate Systems
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/servicebench-rolls-out-warranty-claims-system-with-hvac-manufacturer-300408487.html SOURCE ServiceBench |