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Comptel's "My Digital Moments" Simplifies Real-Time Customer Engagement for Digital TelcosComptel Corporation (OMX Helsinki: CTL1V) today revealed its new "My Digital Moments" blueprint to enable personalised digital customer journeys in service providers' quest to improve the customer experience. It includes a self-service mobile application that provides insight, engagement and control over how customers consume digital services and gives operators a direct line to offer customised and relevant digital offerings. Customers are demanding more from their operators in terms of visibility, control and personalisation of mobile offers increasing the pressure on telcos to differentiate themselves on customer service. My Digital Moments is supported by Comptel's suites of software products. Real-time usage monitoring and intelligence from Comptel's FASTERMIND™ suite supports timely contextual offer recommendations, enabling fast and easy customer engagement logic creation. The company's MONETIZER™ suite puts full control in the hands of operators with its agile and simple monetisation of diverse data plans, provided by a common user interface. "With a new generation of mobile-first customers who demand personalisation, control and instant gratification, it is no surprise that the customer experience has become the new battleground for telcos," said Niilo Fredrikson, EVP Intelligent Data at Comptel. "Operators can create value by delivering the tools and visibility customers need to build their own personal digital ecosystem. By enhancing the analysis with our partner's Vedicis network data intelligence, and a direct line to the customers, telcos are fully equipped to determine the best way to target and address customers' needs in the right context, at the right time." With support from network data intelligence provider Vedicis, My Digital Moments presents several value-driving possibilities for operators looking to transform thei customer engagement. Vedicis' platform provides visibility into customer usage by analysing in-depth IP traffic and generating useful data in real-time to feed partner solutions like My Digital Moments. "As the cost of transporting IP traffic exceeds the revenue figures for broadband business, telcos have to regain control of their IP networks with constant, custom analysis and new data services," said Théodore Martin Martin CEO, Vedicis. "We are pleased to be working with Comptel to help design a future-proof solution that addresses the most sophisticated telco requirements for accurate traffic details and controls per customer to drive toward NFV, cloud and cost-effectiveness." Resources
About Comptel Corporation (News - Alert) Our solutions allow you to innovate rich communications services instantly, master the orchestration of service and order flows, capture data-in-motion and refine your decision-making. We apply intelligence to reduce friction in your business. Comptel has enabled the delivery of digital and communications services to more than 2 billion people. Every day, we care for more than 20% of all mobile usage data. Nearly 300 service providers across 90 countries have trusted us to perfect customers' digital moments. For more information, visit www.comptel.com.
About Vedicis Vedicis software platforms pave the way to SDN and NFV with rapid ROI, scalability, flexibility and fast integration in telecom ecosystems. Vedicis is headquartered in Paris, France. For more information, please visit www.vedicis.com.
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