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Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product PlatformQ-nomy Inc., a leading global provider of customer journey optimization solutions, today launched Q-Flow® 6 - its next-generation product platform for managing and optimizing omni-channel, customer-centric business processes. Compared to other customer experience products that handle specific cross-channel processes, Q-Flow is a broad and flexible product platform that manages and synchronizes front- and back-office business processes with customer journeys in every possible channel - digital or physical, and tackles any hand-off inefficiency, in any industry. "People-facing organizations cannot claim to be omni-channel businesses unless they actually optimize customer-centric interactions and processes across all possible channels - digital and physical - including online, mobile, social media, call center, back office, in-store and face-to-face", says Eran Reuveni, Executive Vice President of Strategy at Q-nomy. Reuveni adds that Q-Flow 6 had to be developed as a complete product platform with variant solutions, market-specific products and even an app marketplace, due to the sheer scope of the challenge, making it a unique offering. Q-Flow 6 products add interactive customer engagement tools, flexible customer centric BPM and customer journey specific functionalities to specific vertical markets such as financial services, healthcare, retail, telco, education and government. Q-Flow 6 offers four key products: Q-Flow Appointment Management provides all required enterprise-grade components to provide self-service, agent-assisted or outbound appointment scheduling as well as calendar capacity analysis and planning, allocation of resources required for appointments and end-to-end customer communications from the moment of scheduling until visit completion. Q-Flow Queue Management/b> provides complete in-store/in-branch customer flow management. This includes both the rules engine that ensures smart, skill-based and priority-based routing and queuing of customers as well as the equipment interfaces needed for delivering the in-store experience, such as check-in kiosks, directional digital signage, and audio announcements. Q-Flow Process Management provides business process management to back-office operations that support the front-end customer experience. It includes a sophisticated workflow engine, skill-based task management, SLA provisioning and monitoring, and a true customer-centric architecture that ensures back-office processes deliver on promises made by customer-facing staff. Q-Flow Interaction Management handles all communication channels, incoming & outgoing messaging, including both free and moderated agent communications as well as semi-automated and fully-automated messaging, and even parsing customer messages to trigger and enrich customer-service processes. Q-Flow 6 is now available globally via Q-nomy business offices worldwide and its network of partners, including NCR (NYSE: NCR), Amdocs (NASDAQ: DOX), and regional resellers and system integrators. About Q-nomy Inc. Q-nomy is a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys. Q-nomy helps global household name customers to perform better by streamlining the customer journey in physical and online points of sale, service and care. Q-nomy has offices in North America and the UK, and has over 1200 installations in five continents in retail, telco, finance, healthcare, education and government organizations. Additional Resources: Learn more at www.qnomy.com Q-nomy on Facebook (News - Alert) - https://www.facebook.com/qnomy Follow us on Twitter (News - Alert) at - www.twitter.com/qnomy
View source version on businesswire.com: http://www.businesswire.com/news/home/20170202005483/en/ |