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SolarWinds MSP offers remote access feature to Mac devices by enhancing its Take Control feature of MSP AnywhereDURHAM, N.C., Jan. 10, 2017 (GLOBE NEWSWIRE) -- SolarWinds MSP, a global leader in delivering comprehensive, scalable IT service management solutions to MSPs, today announced that users of its MSP Anywhere™ powered version of Take Control can now access Mac® devices remotely. This latest release allows IT pros to provide full support to their Mac customers in the same way as Windows® users. MSP Anywhere allows IT service providers to remotely connect to machines to solve IT issues quickly and easily. It gives the ability to connect quickly to a machine, open live chat with customers, transfer sessions to other technicians, ask questions in group chat or silently transfer files in the background without disturbing customers. This enhancement enables MSPs to provide Mac users full access to comprehensive features such as executive reports, LOGICcards and use of real-time architecture to:
“This is a significant milestone for Mac support at SolarWinds MSP and is arguably the most important one,” said Brian Best, SolarWinds MSP strategist for Apple®. “This update empowers MSPs who support the Mac platform and is a great opportunity for them to grow their business. It also opens the door for everything we want to bring to the market for Mac support in 2017, and beyond.” About SolarWinds MSP SolarWinds and SolarWinds MSP are the exclusive property of SolarWinds MSP UK Ltd. or its affiliates and may be registered or pending registration with the U.S. Patent and Trademark Office and in other countries. All other SolarWinds MSP UK and SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks (and may be registered trademarks) of their respective companies. © 2017 SolarWinds MSP UK Ltd. All rights reserved.
For more information: Karla Walls [email protected] Tel: +44 (0) 1382 309040 |