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Total Network Solutions Offers Industry-Leading, Concierge Quality End User Help Desk Support and Network Monitoring
[November 04, 2016]

Total Network Solutions Offers Industry-Leading, Concierge Quality End User Help Desk Support and Network Monitoring


As demand on technology increases and applications and infrastructure continue to move to the Cloud, reliable network performance and on-demand, high quality support for end users is becoming an increasingly bigger concern for all companies across all industries.

The traditional model of monitoring networks with simple email notifications to IT teams, who work traditional business hours, are falling short and failing to catch issues before they happen. The current need for optimal network performance along with IT support for staff who work well outside of traditional business hours have placed a strain on companies who are already struggling with tight IT budgets, limited IT resources, or simply do not know how to monitor their networks and support this type of growth.

"We have found that most companies, regardless of size, are struggling to meet the IT demands of their organization with their current budget and staff," said James Bunnell, CEO of Total Network Solutions (News - Alert).

"Even if a company has an internal IT team, they are often stretched thin and in need of incremental support. In addition to the need for live network monitoring and proactive remediation of alerts, internal users are increasingly dependent on technology to perform their daily tasks. Users need a 24x7x365 live help desk they can call to assist them with their issues as they occur. The traditional offshore, call-script-type help desk has felt worse to management than users experiencing some downtime while they waited for support. This is where the original concept for our domestically based, 24x7x365 Concierge Quality End User Help Desk and Networking Monitoring Service came from," said Bunnell.



Since its inception, Total Network Solutions' (TNS (News - Alert)) locally based Concierge Quality End User Help Desk has offered clients the quality and service they would come to expect from other industries such as hospitality, private banking and others, yet was missing from the IT services space.

"We found that the users we spoke to referred to their help desk in terms of us versus them. In order to achieve a co-managed model it was important to become an extension of the customer's IT team. The end users had to feel that TNS was a part of their team," said Bunnell.


According to Talkdesk, offshore solutions can often result in decreased customer satisfaction, linguistic and cultural barriers, and lack of company knowledge.

Total Network Solutions provides a live help desk engineer with every call. There are no scripts or robot-like support and solutions. They work with their clients to identify the current and future needs of the organization and its users so they can learn how to best support and plan for them. This focused approach coupled with live network monitoring and remediation of alerts as they occur has allowed TNS to become a valued partner to the clients it serves.

Total Network Solutions' help desk and monitoring is customized to each business and is built to each client's needs.

"Our solution is ideal for companies who are identifying gaps within their support or network and are looking for a way to address them that makes financial and business sense. We are providing options and showing companies that while IT is a highly skilled field, quality IT support can be delivered with first rate, personalized service. IT does not have to be rigid, cold or impersonal," said Bunnell.

About Total Network Solutions

Total Network Solutions is a leading managed services provider with 17 years of experience in the IT industry. TNS specializes in providing Cloud-based solutions for small-, medium- and enterprise-level companies, infrastructure support, networking monitoring and 24x7 domestically based end user helpdesk services.

TNS offers an array of services to a diverse range of clientele in both the public and private sectors. They take pride in learning every client's business in order to provide a custom-tailored solution to meet the unique challenges of each industry.

Visit http://www.totalnetsol.com/.


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