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Altitude Holds North America Summit to Discuss Customer Engagement TransformationLisbon, Portugal, October 12, 2016 – Customers today are multi-skilled, multi-tooled and very well connected mouthpieces for brands. Getting their customer experience right is now far more complex, with the explosive use of mobile and social media. A recent survey of consumers worldwide, sponsored by Altitude, highlights that customers’ expectations for a positive experience with every channel is growing together with a “promote or punish” culture. The need for customer engagement transformation is the background for Altitude’s North America Summit, a regional forum for Altitude customers and partners. Designed for customer experience and contact center decision makers, the Altitude Summit is the place to share best practices, evaluate real-world solutions, get insights and discuss new ideas. “In today’s digital world, the rules of customer engagement are changing. Acquiring and retaining customers requires companies and organizations to evolve and adapt to the new socio-economic dynamics”, states Alfredo Redondo, Altitude Software CEO. “Altitude has a proud tradition of in-depth discussions with customers, partners and leading market players. We will also spotlight our latest solutions on balancing evolving business and technology needs around engaging customers in Canada and in the US”. A global provider of omnichannel solutions to deliver great customer experiences, Altitude solutions have been deployed by U.S. and Canadian companies since 1995. Key partners include Alcatel-Lucent Enterprise and KIVA, with a strong customer base in the BPO and Healthcare industries. This year's Altitude Summit will take place at the CN Tower, in Toronto, on October 20th The agenda is a well-balanced mix of keynotes, business information, case studies, product previews (road map and new features) and networking opportunities. For more information: email [email protected] or call +1(416) 602 7878 As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |