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Genesys and Analyst Kate Leggett to Share Latest Insights and Research on Omnichannel Customer Self-Service
Register now for October 19th global webinar hosted by Genesys FRIMLEY, England, Oct. 11, 2016 /PRNewswire/ -- Genesys® (www.genesys.com/uk), the market leader in omnichannel customer experience and contact centre solutions, is hosting a live webinar on October 19 that examines new research into omnichannel customer self-service solutions. Presenting the one-hour interactive discussion is guest speaker Kate Leggett of Forrester Research, a leading expert on customer experience strategies. Logo - http://photos.prnewswire.com/prnh/20160915/408485LOGO Omnichannel is a key competitive advantage. According to the new research, 9 out 10 companies are employing omnichannel context to their existing self-service solutions to personalise customer interactions across all interactions. Join this discussion to learn how omnichannel can radically improve self-service experiences and why self-service may be the easiest first step to delivering true omnichannel experiences.
About Genesys Genesys, the world's #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the centre of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact centre interactions per year in the cloud and on-premises. For more information visit www.genesys.com/uk. Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Media Contacts Neil Thomas 
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