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Surveys Find Global 3PLs Focused on Increasing Customer Demands, Technology, Industry Restructuring and Amazon
[September 26, 2016]

Surveys Find Global 3PLs Focused on Increasing Customer Demands, Technology, Industry Restructuring and Amazon


Today, the findings of the 23rd Annual Surveys of Third Party Logistics (3PL) Provider CEOs in North America and Europe were presented at the Annual Meeting of the Council of Supply Chain Management Professionals by Dr. Robert Lieb, Supply Chain Management Professor at Northeastern University's D'Amore-McKim School of Business.

The surveys, which involved CEOs of 22 of the largest global third party logistics companies addressed a broad variety of topics including 3PL industry dynamics, the growth of their E-commerce business, the impact of recent consolidations on the industry, the importance of technology in the industry, and Amazon's continued movement into 3PL-like activities.

North American Survey Results

Profitability and Revenue Growth Projections
This year's North American survey included the CEOs of 14 of the world's largest 3PLs. All reported their companies had been profitable in 2015 and all believed the regional 3PL industry had also been profitable for the year. They were asked to forecast revenue growth for their companies and the regional 3PL industry for the one and three year time frames. The average one-year company projection was 7.8% with the three-year projection averaging 8.6%. Their regional industry projections were 3.6% and 5.5% for the one and three year periods respectively.

North American E-Commerce Marketplace
The E-commerce marketplace in Nrth America continues to grow and evolve. It has become an increasingly important revenue source for 3PLs. On average, it comprises approximately 14% of the revenue base of the 14 companies involved in the North American survey, and their E-commerce revenues grew by an average of 18.46% in the past year. According to the CEOs there were a number of significant changes in that marketplace in the past year. These changes included: steadily increasing customer demands for shorter delivery cycles, delivery trips becoming shorter as retailers were pressured to market position inventory, the growth of E-commerce of heavier goods outpaced the growth of package goods, returns became a bigger problem/3PL opportunity, and massive investments by Amazon and Walmart exerted real pressure on other retailers to change their strategies to compete.



Lieb noted, "While the growth of E-commerce presents real opportunities for North American 3PLs, they are also faced with challenges to deliver the required speed and visibility technology while being pressured by the larger E-commerce companies to continuously reduce rates."

For full survey results, including West Coast and European results and additional 3PL industry trends and insights, please read the full synopsis here.


About D'Amore-McKim School of Business
Northeastern University's D'Amore-McKim School of Business offers a unique model of business education that purposely blends innovative classroom learning with real-world business application. Our students explore cutting-edge theory with professors, fusing knowledge with learning experiences that include cooperative education or corporate residency, study abroad, and community service. Similarly, our resulting connections with the corporate world influence our research agendas, which, in turn, shape innovative new business practice. This synergy enables our students to become successful business leaders who are both thinkers and doers, and thus highly qualified to think critically and leave their mark on the global business world. Founded in 1922, the D'Amore-McKim School of Business at Northeastern University is situated in the heart of Boston, a vibrant hub of business and technology. At the undergraduate level, both the BS in Business Administration and the BS in International Business programs offer students the opportunity to develop into highly motivated business leaders. Graduate students can choose from several different full-time and part-time MBA and MS programs designed to enable motivated professionals to accelerate their success in business. The school is committed to embedding a global mindset into all of these programs, as well as in its research and outreach activities.


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