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Recipients of the HDI Support Center Certification AnnouncedCOLORADO SPRINGS, Colo., Dec. 14, 2015 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced the organizations who recently received HDI Support Center Certification – awards given quarterly recognizing a support center's commitment to excellence, efficiency, and service quality. More information about HDI Support Center Certification can be found here: www.thinkhdi.com/certification/support-center-certification.aspx. The certification is based on the HDI Support Center Standard, an internationally recognized standard developed by the HDI International Certification Standards Committee. The committee consists of more than twenty-five practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM). The organizations who earned certification this quarter are: - BCBS South Carolina "HDI Support Center Certification provides esteemed recognition and a competitive advantage for organizations whose support centers have joined an elite, world-class community," says Rick Joslin, HDI's executive director of certification and training. "By fostering an environment dedicated to development and productivity, the process leading to certification improves operational efficiencies and effectiveness, which ultimately leads to increased customer satisfaction and retention." To receive HDI Support Center Certification, a support center must undergo an onsite audit conducted by an HDI Certified Auditor and receive a minimum score in eight categories, as well as a minimum overall score. Pricing for the HDI Support Center Certification Audit is $30,000, and a renewal audit is $18,000. To learn more and begin the certification process for your support center, visit: www.thinkhdi.com/certification/support-center-certification.aspx. About HDI Contact: Logo - http://photos.prnewswire.com/prnh/20130109/SF38988LOGO
To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/recipients-of-the-hdi-support-center-certification-announced-300191972.html SOURCE HDI |