TMCnet News
TeleVoice Moves Headquarters to New OfficesTo accommodate its continued growth, TeleVoice, a provider of customized call center solutions, has moved to new offices that are substantially larger than its previous location. The offices are still in Houston and feature a state-of-the-art audio recording studio for production of IVR prompts using the company's experienced voice talent team. Since each client has unique criteria for its interactive voice response (IVR) application, this in-house studio allows TeleVoice to be in complete control of the quality of the recordings and facilitates faster turnaround for time-sensitive projects. The new facilities also include an expanded test lab allowing for simultaneous quality assurance testng of contact center projects for multiple clients. "The kind of growth we have experienced this year, our 30th year in business, warranted an investment in new offices," said Barry Hays, senior vice president of TeleVoice. "This expanded space enables us to add technology and marketing staff to our team, These additions will help us continue to provide the highest level of service as our client base continues to expand. TeleVoice's new address is 16430 Park Ten Place, Houston, TX 77084. About TeleVoice Established in 1986, TeleVoice delivers customized telephony solutions, including Interactive Voice Response (IVR) and Computer Telephony Integration (CTI (News - Alert)) to the financial services industry. Based in Houston, Texas, TeleVoice has been the call center solutions partner of industry leader Black Knight Financial Services, formerly LPS, since 1987. The company currently serves some of the largest financial institutions including SunTrust, RBS Citizens, OneWest, and EverBank, helping them to more efficiently and cost-effectively manage their customer service communication channels while maintaining full compliance with key industry mandates like TCPA and Single Point of Contact.
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